2FA Problem

  • Resolved crashbit666

    (@crashbit666)


    3 years, 8 months ago

    If I activate 2FA, when I try to connect to website,first appears a QR-CODE, but when I try to add with Google Aunthenticator App, applicataion says ERROR: No se reconoce la clave.

    Translate: Error, key not recognized.

    I try with other phone with same problem. Google Authenticator is up to date, wordpress and woocommerce too.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Stanimir Stoyanov

    (@sstoqnov)

    SiteGround Representative

    Hey @crashbit666

    Please re-enable the 2FA and try again. If the issue still exists, let us know and we will check it again.

    Regards,
    Satnimir

    Thread Starter crashbit666

    (@crashbit666)

    Hi

    Yesterday I try to enable and re-enable three times with same result.

    I try to remove all caches with same result.

    When I try to add qr code with Google authenticator, it says key not recognized.

    I try with incognito window.

    Thread Starter crashbit666

    (@crashbit666)

    Now I try again with same problem. It knows the qr is invalid and every time I try, it showss same qr-code.

    The code is not recognized by google authenticator app.

    Thread Starter crashbit666

    (@crashbit666)

    I change to not resolved becouse the problem still persist.

    When I activate two factor authentication and try to log in with incognito window, it shows a qr. But when I try to add qr to google authentication app, it says an error.

    Invalid key

    Plugin Author Stanimir Stoyanov

    (@sstoqnov)

    SiteGround Representative

    Hey @crashbit666

    We have found the problem and will release a new version this week that will address the issue.

    Regards,
    Stanimir

Viewing 5 replies - 1 through 5 (of 5 total)
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