• Resolved tingea

    (@tingea)


    Hello. After installing Shield and setting up 2FA via mail and Authenticator, I have found two issues with this plugin.

    My system requires me to have a “mobile device friendly” OTP as a primary 2FA solution, and “secondary OTP solution” for other devices used to log in, and Shield seemed like the perfect solution:

    For Mobile as primary – Google Authenticator via app or Authy, and mail 2FA as a secondary method. The settings are as follows:

    Google Authenticator ENABLED

    Email Authentication ENABLED

    Now I have two problems: I do not want to ENFORCE (as I understand – make primary) the mail OTP, but if I deselect roles from the “enforce email authentication”, no OTP is required and users can login with username/password only, even though Authenticator is Enabled.

    But, when I try to add Google Authenticator data, scan the QR code and do everything by the plugin documentation, I only get this message: One Time Password (OTP) was not valid. Please try again.

    I have tried it over several different accounts and devices, none seem to work.

    Please help me out here.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Paul

    (@paultgoodchild)

    Are there any errors being output to the error_log files? It’s strange… haven’t seen any issues with GA in a long time..

    Thread Starter tingea

    (@tingea)

    The problem was on the servers side – Server time was a few minutes off and it couldn’t synchronize well. Thank you for your support.

    Plugin Author Paul

    (@paultgoodchild)

    Good to know, thanks for reporting back!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘2FA: One Time Password (OTP) was not valid. Please try again.’ is closed to new replies.