2FA not sync’d

  • Resolved dakota951

    (@dakota951)


    10 months, 2 weeks ago

    So for the past couple weeks, the 2FA I use on the admin login for my site isn’t sync’d. I’ve found the site is a couple cycles behind the Google authenticator on my phone. I just keep trying the code and it’ll login eventually (usually after the phone cycles the code a couple times). I did the time sync thing on the phone in Authenticator settings. Same problem. Anyone have any thoughts?

Viewing 3 replies - 1 through 3 (of 3 total)

  • The 2FA has had a sync “delay” for at least a year, in that the first time the code is input has about a 20% chance of acceptance, and the second attempt usually 100%. It’s definitely a timing issue, because the first attempt code will work for the second attempt if within the one minute code lifetime window.

    As of yesterday, the situation has deteriorated significantly in that many repeated attempts were made to log into my multiple sites, and I’ve yet to get into two test sites. (“ERROR: Invalid login credentials”) As a result, I’ve disabled 2FA where I could get logged in.

    One of my test sites is now locked in a loop wherein it does not advance to the second page that asks for the 2FA code. Rather, the site just loops on the primary login page (asking for user name, password, and  the math CAPTCHA), flagging the “ERROR: Invalid login credentials” message.

    Presumably, something changed in the server environment that triggered this issue; but, I’ve not yet isolated the cause.

    Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi @dakota951,

    If I cross-check for my 2 sites there is not issue and TFA codes are synced.

    I will keep eye on this issue and if found any thing will let you know.

    Make sure Google > Authenticator app has Settings > Time corrections for codes is synced using Sync now.

    Regards

    Plugin Support aporter

    (@aporter)

    Hi,

    Can you also make sure that the time on your device and server are both correct and in sync with each other.

    Best Wishes,

    Ashley

Viewing 3 replies - 1 through 3 (of 3 total)
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