2FA login problem – SOLVED

  • Resolved cclinda

    (@cclinda)


    3 months, 1 week ago

    Hello!

    I have not been able to login to my site because I didn’t have access to Authenticator app OR recovery codes. I searched here in the forum and found this from @wfpeter:
    “If you haven’t added your site to Wordfence Central follow these steps: 

    • Please use FTP/SFTP — or any file manager your web host provides via their administration panel. 
    • Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak. This will deactivate Wordfence and allow you to login without the 2FA code.”

    I followed these steps above and it didn’t ask for 2FA code, BUT after using my login details I got the following message: You are not authorized to access this page.

    So, now I don’t know what to do next. Any suggestions?

    Kindly, L

    FOLLOW UP: The “You are not authorized to access this page” only appeared when answering that the email adress was correct, I was able to use “go back to site” link and find my way! THANKS!

    • This topic was modified 3 months, 1 week ago by cclinda.
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