2FA Issue

  • Resolved Nicetrooper2

    (@nicetrooper2)


    8 months, 2 weeks ago

    Hey,

    Lately I am having some issues with 2FA, when I setup the plugin, enable 2FA and try to login to configure it, the website simply doesn’t load and gives me a “500 internal server error”. When I disable the 2FA feature it works like a charm.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @nicetrooper2, glad you reached out.

    Getting a 500 error usually indicates an issue with the server. Can you please check your server error logs on what’s being logged there when you try to login with Solid Security’s 2FA and share them here? The logs could help provide more clues as to what’s causing the error.

    Also, would it be possible for you to create a new WP install on the same server, then only have Solid Security Basic activated on the site, and see if you’re getting the same 500 error?

    Looking forward to knowing what you can find!

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi there,

    Just wanted to pop in here and see how things are on your end or if the suggestions helped.

    If you still need help, please let us know!

Viewing 2 replies - 1 through 2 (of 2 total)
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