2FA doesn’t work

  • Resolved mgmmedia

    (@mgmmedia)


    5 years, 1 month ago

    Actually we’re testing Cerber as a security plugin.
    We wan’t to activate 2FA, but it doesn’t work.

    After editing the dashboard PHP to enable the User Policies tabs (as seen in another support thread) I activated 2FA for every user role (except admin).

    But in the user profile interface the elemnts for the 2FA aren’t visible.

    Any ideas why this issue appears and how to fix it?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author gioni

    (@gioni)

    Before you can enable 2FA for administrators’ accounts, you have to complete one successful login with 2FA enabled for any other role on your website. Read more: https://wpcerber.com/two-factor-authentication-for-wordpress/

    Plugin Author gioni

    (@gioni)

    Per-user 2FA settings on the user profile page are available in the PRO version of the plugin.

    Thread Starter mgmmedia

    (@mgmmedia)

    First of all: thank you for your quick response.

    The Problem is:

    2FA IS enabled for all user groups (Settings are on “Always enabled”).

    But my testaccount isn’t asked for any kind of 2FA.

    Is 2FA only enabled for new users, or also for existing accounts?
    And how can I force a 2FA via eMail?

    Plugin Author gioni

    (@gioni)

    Is your IP address whitelisted? All WordPress users that are logging in from IP addresses in the White IP Access List are excluded from being enforced two-factor authentication.

    Thread Starter mgmmedia

    (@mgmmedia)

    That was the thing xD

    Tried it with browserstack and it worked perfect.

    Thank ??

Viewing 5 replies - 1 through 5 (of 5 total)
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