2FA authenticator not working

  • Hi there,

    I am experiencing a problem with 2FA authenticator,
    I have 2 accounts and none of them works with the 2FA.

    CODE INVALID: The 2FA code provided is either expired or invalid. Please try again.

    Until yesterday it was working like a charm.
    Besides I have tried to use the recovery codes but they are not working.

    WHat can I do?

    Cheers

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @gamma42,

    Sorry to see you’re having problems with this. If you were able to originally register 2FA and use it successfully it means your authenticator app and server were in-sync at some stage otherwise 2FA couldn’t even be activated. The fact that it’s stopped means the time may have altered so it could be worth checking in with your host to see if something has changed without your knowledge there.

    If that yields no answers, I’ll provide instructions here on how to easily regain access to your site:

    • Please use FTP/SFTP — or any file manager your web host provides via their administration panel.
    • Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak. This will deactivate Wordfence and allow you to login without the 2FA code.
    • Once you have logged in to your WordPress admin you can name the folder back to wordfence again.
    • Go to your user profile and add 2FA back to your account, making sure to download the backup codes in case of problems in the future.

    If you have any other trouble logging in or use Wordfence Central, feel free to reach out here.

    Thanks,

    Peter.

Viewing 1 replies (of 1 total)
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