250002: Invalid Authentication Information

  • Resolved Russ

    (@gfxdesigner)


    3 months, 2 weeks ago

    I am having the same issue as another individual reported here.

    With no UPS rates being returned, I found under UPS Live Rates > API Connection Status, the error: “250002: Invalid Authentication Information”.

    I did a Revoke, Save Changes and then Authorize, but I was not able to resolve the error.

    As a temporary measure, I changed the API type from OAuth – Rest API to API Access Key – XML API. Although it’s not officially supported any longer, it is reporting back rates.

    I am using version 2.3.7.

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  • Plugin Support WojtekPS

    (@wojtekpyrgies)

    Hi @gfxdesigner,

    thanks for contacting us.

    I noticed that you wrote to us directly at our support regarding this matter. My teammate Piotrek is dealing with this issue, and as soon as he determines what might be the cause in your case, he will let you know.

    Best regards

    Wojtek

    Plugin Support WojtekPS

    (@wojtekpyrgies)

    Because the topic has been redirected to our support, I mark this thread as resolved on this forum.

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