2 websites only one fb page in list

  • Resolved iltimpa2

    (@iltimpa2)


    6 years ago

    Hi, I’m trying your plugin and I have a problem. I’ve installed your plugin on a website (websiteA) giving the access to its fb page. Then I’ve installed your plugin on another website (websiteB), but when I try to set the feed source, I saw a list with only feed from fb page of websiteA. I’m admin of both fb pages.
    I’ve tried uninstalling, empty caches, but nothing works.
    So, my question is it possible use your plugin on multiple sites, starting form the same fb user?

    Thanks

    • This topic was modified 6 years ago by iltimpa2.
    • This topic was modified 6 years ago by iltimpa2.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support agharibyan

    (@agharibyan)

    Hi there,

    Please follow the step below to fix this problem and let us know if it works.

    1. Login in your Facebook account, open the page you are trying to create a feed with. Go to Page Settings and make sure Page visibility option is set to Page published.

    2. From the upper-right corner of your Facebook account, please choose Settings, then select Business integrations option from the left sidebar. Mark 10Web social feed plugin, then remove it.

    3. As the last step, please go to the WordPress administrative dashboard of your website, navigate to Facebook Feed WD > Options page and reauthenticate.

    This should resolve the issue. Please let us know if it does.
    Cheers!

    Thread Starter iltimpa2

    (@iltimpa2)

    Hi, I’ve tried and on a website it runs, on another I have this message:

    error : Something went wrong (trying edit feed).

    Plugin Support agharibyan

    (@agharibyan)

    Hello, thanks for trying the suggestion.

    Could you please try the following? It will resolve the problem, however, I should note, that the feeds you have created will be removed.

    1. Go to Facebook Feed WD > Options page and press Uninstall.
    2. Uninstall the plugin by following the steps in this video.
    3. Navigate to Plugins page and delete Facebook Feed WD.
    4. Reinstall and activate it.

    Afterwards, please authenticate with your Facebook account and recreate your feeds.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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