2 problems

  • Resolved bradrjb

    (@bradrjb)


    2 years, 6 months ago

    I am testing this plugin and have 2 problems.

    1st problem: Tried testing getting rates from Canada to U.S. and get this error: 

    <?xml version="1.0" encoding="UTF-8"?>
<messages xmlns="https://www.canadapost.ca/ws/messages">
<message>
<code>Server</code>
<description>/rs/ship/price: cvc-particle 3.1: in element {https://www.canadapost.ca/ws/ship/rate-v4}united-states with anonymous type, found <postal-code> (in namespace https://www.canadapost.ca/ws/ship/rate-v4), but next item should be {https://www.canadapost.ca/ws/ship/rate-v4}zip-code</description></message></messages>

    2nd problem: This started after the last update. Using 3 decimal paces for weight no longer works. Using 2 decimal points works fine. Error returned using 3 decimal points is:

    <?xml version="1.0" encoding="UTF-8"?>
<messages xmlns="https://www.canadapost.ca/ws/messages">
<message>
<code>Server</code>
<description>/rs/ship/price: cvc-simple-type 1: element {https://www.canadapost.ca/ws/ship/rate-v4}weight is not a valid instance of the element type. Value is '0'</description></message></messages>
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author grzegorzturbasa

    (@grzegorzturbasa)

    Hi @bradrjb,
    Thank you for bringing your concerns to our attention.

    The issue with the zip code for US package seems to be a bug in the plugin. I forwarded it to our developer team for further investigation. I will post an update here once I receive an answer.

    When it comes to the second problem – what is the weight of the product in the cart? This message is visible when the weight is rounded to 0, so when it’s 0,004 kg or less.

    In case of any additional questions feel free to reach out.

    Cheers,
    Greg

    Thread Starter bradrjb

    (@bradrjb)

    Hi Greg,

    The weight I use is .001 kg. I did some more testing this morning and it seems the software ignores the weight (doesn’t even seem to add them together for multiple products) until I set it to .005 kg.

    What I did:

    Set quantity to 100. Set weight to .001. Got the same “Value is 0” error. Same error using the 100 quantity with weights from .002 – .004. Set weight to .005 and it returns shipping weights.

    Plugin Author grzegorzturbasa

    (@grzegorzturbasa)

    Hi @bradrjb ,
    Thank you for the additional information.

    First, let me share an update on the US shipping issue. Indeed there is a bug in our plugin. Thank you for finding it! The fix is already prepared, it’s currently in testing.

    Regarding the weight rounding, we need to take a closer look at the issue. I kindly ask you for a bit of patience. I’ll keep you posted.

    Kind regards,
    Greg

    Thread Starter bradrjb

    (@bradrjb)

    Thanks Greg. I’ll keep an eye out for updates.

    Plugin Author grzegorzturbasa

    (@grzegorzturbasa)

    Hi @bradrjb,
    I’m glad to inform you that both problems have been addressed and fixes for them are available in the just released update (version 1.4.0).

    Let ma know if I could help you with anything else.

    Thread Starter bradrjb

    (@bradrjb)

    Thanks Greg. I probably won’t be able to test for a week or 2.

    Plugin Author grzegorzturbasa

    (@grzegorzturbasa)

    As these problems have been fixed I am marking this thread as resolved. If you’d have another question feel free to start a new one.

Viewing 7 replies - 1 through 7 (of 7 total)
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