2-Factor Authentication Malfunction

  • Resolved Sambuno

    (@goldmaverick)


    4 years, 3 months ago

    Everything has worked fine with the wordfence for the longest time however after the Amazon servers went out, I am no longer able to log into my website using the two factor authentication. I am effectively locked out of my website. Did you have any association with Amazon and the issue with the servers?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @goldmaverick, thanks for reaching out to us here.

    I’m happy to provide you with instructions on how to get back into your site:

    • Please use FTP/SFTP — or any file manager your web host provides via their administration panel.
    • Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak. This will deactivate Wordfence and allow you to login without the 2FA code.
    • Once you have logged in to your WordPress admin you can name the folder back to wordfence again.
    • Go to your user profile and add 2FA back to your account, making sure to download the backup codes in case of problems in the future.

    Please let me know if you have any further issues after trying these steps.

    Thanks,

    Peter.

    Thread Starter Sambuno

    (@goldmaverick)

    Appears to have fixed itself after the Wordfence update

Viewing 2 replies - 1 through 2 (of 2 total)
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