2 eMails without any request

  • Resolved Steinfranken

    (@steinfranken)


    3 years, 8 months ago

    Hi folks,

    last week I’ve purchased your plugin, but it does not work. If I go to settings/new user approve I will directly redirect to home?

    I’ve wrote 2 eMails – one by deactivating plugin and one over your contact-form on your website. Until now I didn’t get any answer. If you don’t have time, no problem but please give money back for purchase and I will look for other plugin – thx.

    Andreas

    P.S. I’ve already shared all Login and Admin details for you in the emails.

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi @steinfranken,

    Thank you for contacting us, This is a platform for the support for free plugins we can’t provide you support for the pro plugins here on this platform.

    Also, We have already replied to your support ticket can you please follow up there.

    Thanks!

    Thread Starter Steinfranken

    (@steinfranken)

    Hi,

    I know, that is the support for free plugin. But as I wrote you before, I didn’t get any eMail so I can’t follow up to your answer. Is there any option you send me the answer again or do you have a support-forum for purchased plugins, where I can log in?

    Thanks for help.

    Hi @steinfranken,

    Can you please create a support ticket on our official website to assist you there on priority.

    Thanks!

    Thread Starter Steinfranken

    (@steinfranken)

    OK, perfect – I will do, but I don’t know where. I’ve purchased it here newuserapprove.com but I don’t see any link to support forum. If I go to wpexperts.io I only see in footer Services / Support. If I go there I need an Envato purchase code to create a ticket, but that code I don’t have, because I purchased directly on newuserapprove.com.

    Please tell me, where I can open a support ticket?

    Thx in advance.

    Hi @steinfranken,

    Please have a look at the screenshot shared below you need to click on the support link to access the support page.

    Thanks!

    Thread Starter Steinfranken

    (@steinfranken)

    Hi folks,

    I think I’m to stupid. I don’t see any screenshot???

    HI @steinfranken,

    Here’s the screenshot: https://tinyurl.com/y9hzgssx

    Thread Starter Steinfranken

    (@steinfranken)

    Now I see – thx. I didn’t take the link seriously, I thought it was just the main category and only clicked the sub-categories.

    Sorry.

    Hi @steinfranken,

    We have received your request on our premium support platform and we are following you up there.

Viewing 9 replies - 1 through 9 (of 9 total)
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