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Resolved

decli

(@decli)

1 year, 3 months ago

Hello!

We created coupon code “CartSaverCodeXYZ” and indicated that it could not be used in conjunction with another.

An order was received this weekend where the buyer used this coupon AND another that we don’t even have.

Kindly advise what happened and how to avoid this issue going forward.

Thank you, decli

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WordPress address (URL): https://www.atlantafitnessrepair.com
Site address (URL): https://www.atlantafitnessrepair.com
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Divi-child/woocommerce/single-product.php WooCommerce PayPal Payments

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Options: ?
Notes: 138
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Oldest: 2023-11-25 11:27:11 -0500
Newest: 2023-11-25 11:27:11 -0500

Complete: 580
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Newest: 2023-08-29 14:33:40 -0400

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Oldest: 2023-12-11 14:25:21 -0500
Newest: 2023-12-12 11:56:00 -0500 Status report information

Generated at: 2023-12-11 12:24:27 -05:00

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Viewing 3 replies - 1 through 3 (of 3 total)

Mirko P.
(@rainfallnixfig)

1 year, 3 months ago

Hi @decli 👋

I understand the coupon code “CartSaverCodeXYZ” was set up to not be used in conjunction with another coupon. However, an order was placed where this coupon and another one (which is not recognized in your system) were used. This is indeed unusual.

I can see the coupon HappyHolidays2023 is automatically added upon entering the other coupon cartsavercodexyz and I can’t replicate this on my test site running on a default theme (Storefront), WordPress 6.4.2 and WooCommerce 8.3.1.

Full size image: https://i.vgy.me/ZCPnti.png

At first glance, there is likely a conflict between plugins. Can you deactivate the below plugin and check whether the issue persists?

Woo Discount Rules: by Flycart – 2.6.2

Thread Starter decli
(@decli)

1 year, 3 months ago

Hi Mirko,

Thank you for your top-notch detective work! It looks like a staff member had added the plugin in question, unbeknownst to me, so I didn’t even think to look for a sneaky coupon somewhere else! That indeed was the issue. Thanks so much for your help! The problem has been resolved. I baked you some cookies!

decli

xue28 (woo-hc)
(@xue28)

1 year, 3 months ago

Hi @decli

We’re glad that the issue has been resolved here, yey! ??

Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘2 coupons accepted – 1 wasn’t valid’ is closed to new replies.