2 Account number capability for UPS & SurePost

  • Resolved sanigirl2018

    (@sanigirl2018)


    5 months ago

    Hello,

    I am unable to get the negotiated rates for SUREPOST to show in checkout. I have a SUREPOST account number with UPS and a different UPS account number. How do I list both account numbers on the UPS account number field? Or how do I get both my negotiated rates for UPS to Populate and also negotiated rates for SUREPOST – both to populate as options for customer to select for shipping?

    Thank you in advance for your support.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support tograczyk

    (@tograczyk)

    Hi @sanigirl2018,

    At this point, our plugin allows you to connect one UPS account to display rates. Is there any reason why SUREPOST rates are on a separate account?

    Best regards,
    Tomek

    Thread Starter sanigirl2018

    (@sanigirl2018)

    Hello, thank you. So then, I put in only theaccount for the surepost rates and saved it on the UPS account number field on the UPS LIve Rates Tab. I then did test orders and I can not get my negitiated rates to pull into woocommerce order checkout. It is only pulling in the list price for surepost. please see screen schots from my UPS.com account and sanigirl.com account for this test order

    Thread Starter sanigirl2018

    (@sanigirl2018)

    Oh It will not let me paste the screen shots in that last message? Is there a way to show you so you can see?

    thank you

    Thread Starter sanigirl2018

    (@sanigirl2018)

    I had also contacted UPS tech support to see if this was on their end, and I just received this message and am not sure how to respond to this, any insights or help would be greatly appreciated to try to figure out why these rates are not pulling in. thank you Susan

    “Greetings!

    I’ve reviewed your support request and will need to take a look at your request and response files.
    Please provide the header and body of the API request. For security purposes, leave the security elements in place but redact the authorization credentials. When you provide the files in your response, attach them in either RAW or TEXT format in a ZIP file.
    If you have a SOAP, XML, or JSON integration, you will need to debug your application to obtain the XML/Soap/JSON request and response files.
    If you are unable to obtain these files, please contact someone in your company who can assist you. This may be a developer in your IT department or someone that has access to your API console. If needed, you can forward this email thread to the person or group who is responsible for managing your API solution. ?
    Please include additional information or screen captures that you’d like to add to the original request.

    Lalit
    UPS Developer API Support”

    Plugin Support tograczyk

    (@tograczyk)

    Would you mind writing to us directly at: https://octolize.com/support/. You can select the “Pre-sale question” option. The details that UPS is asking about contain confidential data that cannot be shared here. Please refer to this thread in the form, and we are going to try to help you further.

    Best regards,
    Tomek

    Thread Starter sanigirl2018

    (@sanigirl2018)

    Thank you very much Tomek! I just sent request to you directly.

    I appreciate your help very much

    Plugin Support Piotrek Bodera

    (@nerdontour)

    Thanks for sending the message via our contact form, @sanigirl2018. Let’s continue the conversation over email to find the solution.

Viewing 7 replies - 1 through 7 (of 7 total)
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