2.1.8 prevents my manual loading of the popup

  • Resolved stoelwinder

    (@stoelwinder)


    8 months ago

    While messing around with Firebox, I noticed that the popup doesnt want to load if I select “Manually” as the selection option. Under custom Javascript code, I put the following:

    FireBox.onReady(function() {
    const box = FireBox.getInstance(57479);
    box.open();
    });

    The InstanceID matches the one in the list of popups. When I select “Page Load” it shows the popup, but when I select Manually (to do a few things and checks together with the popup), it doesnt.

    Am I doing something wrong? What can I further do to troubleshoot this?

    I believe the issue started happening from 2.1.8 because the popup displayed thousands of times in the past, but now no longer wants to show.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Stergos Zamagias

    (@stergosz)

    Your Javascript code looks correct.

    Do you have any Javascript errors in the console? If you have any caching plugins enabled, try clearing the cache or temporarily disable it and re-try.

    Can you share a URL so I can take a look?

    Thread Starter stoelwinder

    (@stoelwinder)

    Hi Stergos,

    I’ve managed to fix the issue by creating a new popup. Once the new popup was created, it showed up without issues.

    Plugin Contributor Stergos Zamagias

    (@stergosz)

    Hello stoelwinder,

    Glad it’s working!

    Stergos

Viewing 3 replies - 1 through 3 (of 3 total)
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