• Resolved bceei

    (@bceei)


    Hi,
    The feed used to work perfectly, we didn’t change anything, and now it’s showing this error.
    It mentions a token, but everything looks fine.

    Could you guide me?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support slickchris

    (@slickchris)

    Hi @bceei,

    You will need to gain a new access token. Please clear the fields in your Feed Them > Facebook Options, clear the Page ID & Access Token Required fields, then scroll down and click the green ‘Save All Changes’ button.

    Then click the Facebook Login and Get my Access Token banner, then click Edit Settings. (*Our developers have located the bug which will be addressed in the next update). For now, a workaround seems to be to “Select All” (or select 2 or more FB accounts) in the Facebook login prompts and it should return the list proper. After it returns the list, click on your preferred page banner and then click the ‘Save’ button that appears. After that you should be able to generate a new shortcode.

    Let us know how it goes

    Thread Starter bceei

    (@bceei)

    Hi,

    This doesn’t work, I only have one Facebook page, and now I don’t seem to be able to create a new token. My page still doesn’t appear in the list, even when I tick ??all pages??.

    Plugin Support slickchris

    (@slickchris)

    Hi @bceei,
    ?
    ?Facebook has given us a little hiccup this past week, mostly with regards to any page that has recently changed it’s password. You may need to re-confirm your Admin Privileges for a given page before proceeding. Then, delete our app through your personal Facebook account.
    ?
    ?For deleting our app through Facebook, under your personal Facebook account, go to settings:

    1. Please login to your Facebook account and under the Business Integrations tab (within the Settings of your personal FB account), check the box for SlickRemix and then click the Remove button.

    2. Now, in your WordPress dashboard, return to the Feed Them > Facebook Options page of our plugin. To ensure a new token gets added, delete out the old token input fields and then go to the bottom of the page and click ‘Save All Changes’.

    3. After the page refreshes, click the button/banner to get a new Access Token (go through the prompts, where the Page should be listed, among the listed pages, choose “Select All” or select 2 or more pages) then, once returned, click on the Page of your choice and click the Save button that appears.

    4. From there you should be able to generate a new shortcode.
    ?
    ?5. Delete the cache from the Settings > Global Options tab of our plugin Feed Them and any other caching plugins you may have active.

    5. Refresh Page.
    ?
    ?Let us know if this helps.

    Best regards,

    Thread Starter bceei

    (@bceei)

    I’m sorry, this still doesn’t work.

    Step 1 and 2 done.

    Step 3; I only have one page so it’s listed, I click on select all. But once returned, I don’t see my page listed and so there is no short code I can generate.

    I would love to send you a print screen if this helps.

    Plugin Support slickchris

    (@slickchris)

    Hi @bceei,

    Facebook was having an issue in regards to their API. This issue has been resolved by Facebook. I would suggest deleting our plugin, and re-installing.

    Try again to gain your Facebook access token. It’s possible that, on return from the prompts, you may see an error message along with your page listed, if so, disregard the error message, click on your page banner and then click Save.

    From there you should be able to generate a new shortcode from the Feed Them > Settings page.

Viewing 5 replies - 1 through 5 (of 5 total)
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