15 failed $10 orders in the past 17 hrs

Hi @squeaky,

Thank you for reaching out.

I understand about the issue you’re experiencing with your $10 product orders.

Is this someone testing stolen creditcards?

While it’s hard to say definitively without more information, it’s possible that these could be fraudulent attempts.

Are you able to share a screenshot from one of the order notes for us to take a look at it? Also, do you notice any similarities between the customers/orders that had this issue? It can be a similar address, using the same payment gateway or method, making an order while not being logged in, etc.

All of the orders are placed using a credit card. Payment via Credit Cards.

All orders are placed as a guest.

All of the email addresses look like generated emails they follow the same pattern.
Like this: [email protected]

There are over 1000 products on this website. There are only 2 different products in the orders. one product in each order. They are the least expensive products on the website.

I;ve added a recaptcha to the checkout page. I have not seen any further failed orders like these since I sentt his original email.

Hi @squeaky

It does seem like these could potentially be fraudulent attempts. Fraudsters often use stolen credit cards to perform test transactions, typically with low-cost items. They also tend to use randomly generated email addresses and place orders as guests to avoid detection.

Adding a reCAPTCHA to your checkout page was a smart move, as it can help prevent bots from placing these types of orders. You might also need to consider implementing additional fraud prevention measures. For instance, you can use a fraud detection plugin like WooCommerce Anti-Fraud that can help identify and block suspicious transactions based on various factors.

If you continue to see a high number of failed transactions, I would recommend reaching out to your payment gateway provider. They may be able to provide additional insights or tools to help combat this issue.

I hope this clarifies your concern. If you have any other questions, feel free to ask.