1.3.1 creates .backup_complete file with 0 size

  • Resolved LostRambler007

    (@lostrambler007)


    13 years, 4 months ago

    Hello,
    I’ve installed 1.3.1 on my site, and when I try to “Backup Now”, all I get is a .backup_complete file with filesize=0 in my /backups dir. My site is about 40MB.

    I’ve tried asking the WebhostingUK tech support, but they could not find anything suspicious.

    Any suggestions?

    Thanks in advance,
    David

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Tom Willmot

    (@willmot)

    Hi Lost Rambler,

    Could I ask whether you are on a Windows server or Linux?

    Thread Starter LostRambler007

    (@lostrambler007)

    Dear Tom,

    My site is on Linux, and I get to it with CPanel.

    David

    Plugin Author Tom Willmot

    (@willmot)

    Ok, next question.

    When you view the manage backups page which of these messages to you see

    ? Your files will be backed up using /usr/bin/zip.

    OR

    ? shell_exec is disabled which means we have to use the slower PHP fallbacks, you could try contacting your host and asking them to enable it.

    Thread Starter LostRambler007

    (@lostrambler007)

    /usr/bin/zip
    and
    /usr/bin/mysqldump

    I contacted tech support, and they said that both /usr/bin/zip and mysqldump are correctly configured and working.

    Plugin Author Tom Willmot

    (@willmot)

    Thanks for your quick answers,

    I don’t know of any issues that cause what you are describing, would it be possible for you to email me at support @ humanmade.co.uk and we can work out how to get to the bottom of whats happening.

Viewing 5 replies - 1 through 5 (of 5 total)
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