10Web Support Policy

Hi there!
Thank you for using Backup WD.
We’re doing our best to give you the most helpful answers in the shortest time. To make it even faster, please follow these guidelines.
First, make sure to check out our documentation. You can find answers to a lot of questions at 10Web help center.
If you are a premium user, you can submit a request through our Help Center or contact with the following email address: [email protected] and get priority support. We typically solve issues within 24 hours. Make sure to log in before submitting so we can easily identify your account.
If you’re using the free version, add your questions and requests into this support forum. We’ll respond within 1-2 business days.
To get a more productive response, please describe the issue in every detail. Adding screenshots can always be helpful.
For an urgent response, go premium and enjoy the fast support.

• This topic was modified 5 years, 8 months ago by Steven Stern (sterndata).
• This topic was modified 5 years, 7 months ago by Jan Dembowski.