10422 error:

  • Resolved docpop

    (@docpop)


    6 years, 7 months ago

    Hey there, about a week ago I started getting this error notification whenever customers tried using Paypal Express Checkout:

    PayPal DoExpressCheckoutPayment API call failed
    Error Code: 10422
    Error Severity Code: Error
    Short Error Message: Customer must choose new funding sources.
    Long Error Message: The customer must return to PayPal to select new funding sources.

    I can’t find any info about Paypal 10422 error, so I thought I’d ask here. I’m using the Paypal for Woocommerce app and running WordPress 4.9.7. My Woocommerce and other plugins seem up to date.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter docpop

    (@docpop)

    Possibly related, but both failed orders were from China.

    Plugin Contributor angelleyesupport

    (@angelleyesupport)

    Hi ,

    Yeah, Your customer needs to choose a new funding source because of an issue with the previous payment method they selected; for example, insufficient funds, bank decline, and so on.

    These errors are very rare to see but when ever you see you must know its something with their funding source. Here is a PayPal help article on error 10422 for you help.

    Let me know if you have any other questions or concerns.
    Thanks!
    Oliver

    Thread Starter docpop

    (@docpop)

    Thanks so much for that link! It’s weird that it says it’s an API issue if it’s actually an issue with the funding source, but I’m glad to know it’s not an issue with my site.

    I really appreciate your quick response and help.

    Plugin Contributor angelleyesupport

    (@angelleyesupport)

    Happy to help. If you have a moment to leave a review it would be greatly appreciated.
    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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