10,000 orphan images in File manager- Broken “Image links

  • Resolved RL

    (@lutzryan)


    1 year, 9 months ago

    Hello

    I’m having an issue and Im using real media library plugin and the real physical media plugin.

    It seems that at some point this plugin has stopped working as expected and I have duplicates and broken image connections.

    #1. Broken LINKS-
    It seems that image are being disconnected when I edit folder name or move a folder. Some Images on the front end of my website are disconnected and broken, while others in the same folder are not broken.

    When I use “media sync plugin” it shows images which are in file manager in cpanel, and not in media manager. And this shows images that are duplicated and are in 2 folder locations in the file manager.

    The disconnected images are displaying a blank thumbnail in media player.

    #2. It seems I have 11,000 images on my server that are not represented in the media library(per media sync plugin)

    So at this point Im wondering if there is a way to reconnect the images with the blank thumbnail. And THEN delete all the duplicated images that are in file manager.

    Some of these image in file manager are webp files created by litespeed plugin. And backup images. Im not using these images anymore, and I want to delete them. However they are disconnected from the media library. And Im not sure the proper way to go about deleting them.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Matthias Günter

    (@mguenter)

    Hey @lutzryan !

    As you are using Real Physical Media plugin and it is a paid version, I need to ask you to open a support ticket via https://devowl.io/support as we are not allowd to give support here on www.remarpro.com forum (forum guidelines). ??

    Thread Starter RL

    (@lutzryan)

    I paid for a couple of yoru plugins and real physical media is one of them. I have a support ticket open. You replied to on the 12th but I need more help because its all out of sync.

    I just re forwarded that email back to your attention about 15 minutes ago.

    My entire library is not being pruned and deleted from cpanel as promised. So I have 11,000 outstanding files on my installation because real physical media is not deleting any of them.

    Ive sent copius details to the email. Please respond so I can get this resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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