100% of id values received don’t match your feed
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Hello,
i’m using Google Listing & Ads to upload product feed data to my Google Merchant Center Account and WooCommerce Google Analytics Integration to track google analytics ecommerce events.
I’m trying to setup a Google Ads Display remarketing campaign and i have the following problem
– in merchant center Google Listing & Ads plugin is attaching “gla_” to product id data
– in google analytics WooCommerce Google Analytics Integration add to cart event (and all other product id related event) have the followig format for product id: #XXXXXXXX
Google Ads is not finding any correspondence between merhcant product id and google analytics product ids associated to the event.
How can i solve this?
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Hello @scalax,
in google analytics WooCommerce Google Analytics Integration add to cart event (and all other product id related event) have the followig format for product id: #XXXXXXXX
Google Ads is not finding any correspondence between merhcant product id and google analytics product ids associated to the event.
Can please elaborate more on this part and attach some screenshots? You can use a service like https://snipboard.io/.
Also, please share a copy of your site’s System Status Report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
Look forward to hearing back from you.
Hello Saif,
sure i’m going to add more details.
I’m setting up a Display Campaign on Google Ads and i’m using “Woocommerce Google Listing & Ads” plugin. As stated in the documentation when uploading product data on Merchant Center the plugin ads “gla_” prefix to product id (as you can see here https://snipboard.io/qVPGo6.jpg).
“WooCommerce Google Analytics Integration” plugin instead sends plain product ids data in gtag events that gets captured by Google Ads as you can see here (https://snipboard.io/yk6XP1.jpg).
Due to this difference in product ids between the two plugins Google Ads cannot find any correspondence between products ids added by the user in the shopping cart (in this case i’m tracking the add to cart events) and the merchant feed as you can see here: https://snipboard.io/EIN2cC.jpg
Here you can find the System Status Report:
### WordPress Environment ### WordPress address (URL): https://www. Site address (URL): https://www. WC Version: 6.9.3 REST API Version: ? 6.9.3 WC Blocks Version: ? 8.3.2 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: ? 5.9.3 - è disponibile una versione più recente di WordPress (6.1) WP Multisite: – WP Memory Limit: 4 GB WP Debug Mode: – WP Cron: – Language: it_IT External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1q-fips SUHOSIN Installed: – MySQL Version: 5.7.39-42-log Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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Hide errors from visitors: ? ### Active Plugins (39) ### Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.7.0 Code Snippets: by Code Snippets Pro – 3.2.0 Contact Form 7: by Takayuki Miyoshi – 5.6.3 CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.4 Stati personalizzati per ordini WooCommerce: by Tyche Softwares – 2.1.1 Dynamic Featured Image: by Ankit Pokhrel – 3.7.0 ELEX Bulk Edit Products, Prices & Attributes for Woocommerce: by ELEXtensions – 2.6.7 Elementor: by Elementor.com – 3.7.7 Export All URLs: by Atlas Gondal – 4.4 Facebook for WooCommerce: by Facebook – 2.6.23 Google Listings and Ads: by WooCommerce – 2.2.0 Loco Translate: by Tim Whitlock – 2.6.2 MailPoet: by MailPoet – 3.98.1 Media Cleaner: by Jordy Meow – 6.4.5 PNG to JPG: by KubiQ – 4.1 Porto Theme - Functionality: by P-Themes – 2.4.1 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Slider Revolution: by ThemePunch – 6.5.15 Schema & Structured Data for WP & AMP: by Magazine3 – 1.9.100 Trustpilot-reviews: by Trustpilot – 2.5.914 In costruzione: by WebFactory Ltd – 3.93 Open Graph and Twitter Card Tags: by PT Woo Plugins (by Webdados) – 3.2.0 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.7.2 Product Feed PRO for WooCommerce: by AdTribes.io – 11.8.8 Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.13.0 WooCommerce Conversion Tracking: by weDevs – 2.0.10 WooCommerce Stripe Gateway: by WooCommerce – 6.7.0 WooCommerce Google Analytics Integration: by WooCommerce – 1.5.14 WooCommerce PayPal Payments: by WooCommerce – 1.9.3 (aggiornamento alla versione 1.9.5 disponibile) WooCommerce Shortcodes: by WooThemes Claudio Sanches – 1.0.0 WooCommerce: by Automattic – 6.9.3 (aggiornamento alla versione 7.1.0 disponibile) WP Fastest Cache: by Emre Vona – 1.0.5 WP Mail Logging: by Wysija – 1.10.4 WP Mail SMTP: by WPForms – 3.5.2 SEOPress: by The SEO Guys at SEOPress – 5.9.0.4 WPC Sticky Add To Cart for WooCommerce: by WPClever – 1.2.1 YITH WooCommerce Ajax Product Filter: by YITH – 4.14.0 YITH WooCommerce Ajax Search: by YITH – 1.23.0 YITH WooCommerce Wishlist: by YITH – 3.13.0 ### Inactive Plugins (32) ### Add-on Contact Form 7 - Mailpoet 3: by Tikweb – 1.3.19 Autoptimize: by Frank Goossens (futtta) – 3.1.2 Brands for WooCommerce: by BeRocket – 3.7.0.4 Click to Chat: by HoliThemes – 3.12.2 Cookie Law Bar: by WidgetPack <[email protected]> – 1.2.1 CTX Feed: by WebAppick – 4.5.3 Easy Social Like Box - Popup - Sidebar Widget: by Vinoj Cardoza – 3.2 ELEX WooCommerce Bulk Edit Products, Prices & Attributes (Basic): by ELEXtensions – 1.2.6 ELEX WooCommerce Google Shopping (Google Product Feed) - Basic: by ELEXtensions – 1.3.4 Facebook for WordPress: by Facebook – 3.0.7 Fast Velocity Minify: by Raul Peixoto – 3.2.9 Free Shipping Bar for WooCommerce: by VillaTheme – 1.1.8 Heartbeat Control by WP Rocket: by WP Rocket – 2.0 Kirki Customizer Framework: by David Vongries – 4.0.24 LiteSpeed Cache: by LiteSpeed Technologies – 5.2.1 MailPoet 2: by MailPoet – 2.21 Meta Tag Manager: by Marcus Sykes – 3.0.2 Opening Hours: by Jannik Portz – 2.3.0 Pixel Caffeine: by AdEspresso – 2.3.3 Product Feed Manager for WooCommerce: by RexTheme – 7.2.21 Simple Sticky Add To Cart For WooCommerce: by Solution Box – 1.3.9 Site Kit by Google: by Google – 1.83.0 Smush: by WPMU DEV – 3.11.1 Swap Google Fonts Display: by WP Speed Matters – 1.1.1 WooCommerce Blocks: by Automattic – 7.7.0 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3 WooSwipe: by Thrive Website Design – 2.0.1 Wordfence Security: by Wordfence – 7.6.2 WP Super Cache: by Automattic – 1.9 YITH WooCommerce Brands Add-On: by YITH – 2.4.0 YITH WooCommerce Compare: by YITH – 2.18.0 YITH WooCommerce Quick View: by YITH – 1.19.0 ### Must Use Plugins (1) ### Your Plugin Name Here: by your name here – ### Settings ### API Enabled: ? Force SSL: ? Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #4 - /negozio/ Carrello: #208 - /cart/ Pagamento: #209 - /checkout-2/ Il mio account: #210 - /my-account/ Termini e condizioni: #22756 - /termini/ ### Theme ### Name: Porto Child Version: 1.1 Author URL: https://www.portotheme.com/ Child Theme: ? Parent Theme Name: Porto Parent Theme Version: 6.4.1 Parent Theme Author URL: https://www.portotheme.com/ WooCommerce Support: ? ### Templates ### Overrides: porto/woocommerce/archive-product.php porto/woocommerce/cart/cart-empty.php porto/woocommerce/cart/cart-shipping.php porto/woocommerce/cart/cart-totals.php porto/woocommerce/cart/cart.php porto/woocommerce/cart/cross-sells.php porto/woocommerce/cart/mini-cart.php porto/woocommerce/cart/proceed-to-checkout-button.php porto/woocommerce/cart/shipping-calculator.php porto/woocommerce/checkout/form-billing.php porto/woocommerce/checkout/form-checkout.php porto/woocommerce/checkout/form-coupon.php porto/woocommerce/checkout/form-login.php porto/woocommerce/checkout/form-pay.php porto/woocommerce/checkout/form-shipping.php porto/woocommerce/checkout/payment-method.php porto/woocommerce/checkout/payment.php porto/woocommerce/checkout/review-order.php porto/woocommerce/checkout/thankyou.php porto/woocommerce/content-product-cat.php porto/woocommerce/content-product.php porto/woocommerce/content-single-product.php porto/woocommerce/content-widget-product.php porto/woocommerce/global/form-login.php porto/woocommerce/global/quantity-input.php porto/woocommerce/global/wrapper-start.php porto/woocommerce/loop/add-to-cart.php porto/woocommerce/loop/loop-end.php porto/woocommerce/loop/loop-start.php porto/woocommerce/loop/no-products-found.php porto/woocommerce/loop/orderby.php porto/woocommerce/loop/pagination.php porto/woocommerce/loop/rating.php porto/woocommerce/loop/sale-flash.php porto/woocommerce/myaccount/dashboard.php porto/woocommerce/myaccount/downloads.php porto/woocommerce/myaccount/form-add-payment-method.php porto/woocommerce/myaccount/form-edit-account.php porto/woocommerce/myaccount/form-edit-address.php porto/woocommerce/myaccount/form-login.php versione 4.1.0 è obsoleta. La versione attuale è 6.0.0 porto/woocommerce/myaccount/form-lost-password.php porto/woocommerce/myaccount/form-reset-password.php porto/woocommerce/myaccount/lost-password-confirmation.php porto/woocommerce/myaccount/my-account.php porto/woocommerce/myaccount/my-address.php porto/woocommerce/myaccount/my-downloads.php porto/woocommerce/myaccount/my-orders.php porto/woocommerce/myaccount/navigation.php porto/woocommerce/myaccount/orders.php porto/woocommerce/myaccount/payment-methods.php porto/woocommerce/myaccount/view-order.php porto/woocommerce/order/form-tracking.php porto/woocommerce/order/order-details-customer.php porto/woocommerce/order/order-details.php porto/woocommerce/order/order-downloads.php porto/woocommerce/order/tracking.php porto/woocommerce/single-product/add-to-cart/simple.php porto/woocommerce/single-product/add-to-cart/variable.php porto/woocommerce/single-product/meta.php porto/woocommerce/single-product/product-attributes.php porto/woocommerce/single-product/product-image.php porto/woocommerce/single-product/product-thumbnails.php porto/woocommerce/single-product/rating.php porto/woocommerce/single-product/related.php porto/woocommerce/single-product/review-meta.php porto/woocommerce/single-product/review-rating.php porto/woocommerce/single-product/review.php porto/woocommerce/single-product/sale-flash.php porto/woocommerce/single-product/short-description.php porto/woocommerce/single-product/tabs/tabs.php porto/woocommerce/single-product/title.php porto/woocommerce/single-product/up-sells.php porto/woocommerce/single-product-reviews.php Outdated Templates: ? Scopri come aggiornare ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: IT WooCommerce currency supported: ? PayPal card processing available in country: ? Pay Later messaging available in country: ? Webhook status: ? Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ? Tracking enabled: ? ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-11-12 08:35:25 +01:00 Options: ? Notes: 103 Onboarding: completed ### Action Scheduler ### Complete: 10.763 Oldest: 2022-10-11 15:51:00 +0200 Newest: 2022-11-11 14:00:05 +0100 Failed: 1 Oldest: 2020-08-18 09:20:30 +0200 Newest: 2020-08-18 09:20:30 +0200 Pending: 6 Oldest: 2022-11-11 14:14:59 +0100 Newest: 2022-11-12 04:00:00 +0100 ### Status report information ### Generated at: 2022-11-11 14:13:32 +01:00
Hello @scalax,
First, please update WooCommerce, WordPress, and both plugins to the latest version as we can only support the previous two releases of WooCommerce.
Furthermore, Google Ads and listings don’t conflict with Google Analytics, at least not on my test site. ??
I noticed you have this plugin active:
WooCommerce Conversion Tracking: by weDevs – 2.0.10
It looks like it does the same job as the official Google Analytics plugin, may I ask if you’re using it?
If yes, then please disable it as it could be the culprit here.
Let us know how it goes.
Hello Saif
i have updated everything but wordpress since it could give some template issues at the moment (but i’ll update it soon).
WooCommerce Conversion Tracking has been disabled.
Currently i have the following plugins enabled for google analytics tracking, conversion tracking and google merchant product feed listings
1) WooCommerce Google Analytics Integration
2) Google Listings and AdsConversion tracking is currently made by Woocommerce Google Integration.
By inspecting the html code i can find that the product id given for the add_to_cart gtag event is (considering product 110682) #110682
$( '.single_add_to_cart_button' ).on( 'click', function() { gtag( 'event', 'add_to_cart', { 'event_category': 'ecommerce', 'event_label': '#110682', 'items': [ {'id': '#110682','name': 'Shimano Gruppo Ultegra R8020 11V DISC','quantity': $( 'input.qty' ).val() ? $( 'input.qty' ).val() : '1'} ] } ); });
Checking the entry for this product on Google Merchant (and also the documentation of Google Listings and Ads) i can see that the product id uploaded by G.L.A. is “gla_110682”.
This breaks the correspondence between Google Ads audience segment data and Google Merchant Center uploaded products.
You can see my new System Status Report here:
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Hi @scalax,
Indeed, the Google Listings & Ads product ID takes the format “gla_”. We’ve recently just started seeing reports of this posing an issue. (You and another user)
We found the extension product ID appears to only pose an issue when the Google Listings & Ads extension conversion tracking is not being used (like in your case where the Google Analytics conversion tracking may also be active)
Conversion tracking is currently made by Woocommerce Google Integration.
Do you mean that conversion tracking isn’t enabled for the Google Analytics integration?
Moving forward, I’ve flagged this issue to our development team so they can take a look and advise on the next steps. I’ll let you know as soon as I have additional information.
Hello @sukafia nice to meet you.
Do you mean that conversion tracking isn’t enabled for the Google Analytics integration?
I’m sorry but i don’t have understand the question, what do you mean when you say “Google Analytics Integration”? Were you referring to “Woocommerce Google Analytics Integration”?
Google Analytics conversion tracking is being made by Woocommerce Google Analytics Integration plugin. The plugin adds Google Analytics snippet and all conversion tracking snippets for user actions like “add to cart”, “view product”, “view item list” and so on.
We found the extension product ID appears to only pose an issue when the Google Listings & Ads extension conversion tracking is not being used (like in your case where the Google Analytics conversion tracking may also be active)
Regarding this matter i can’t find anywhere in Google Listings & Ads plugin settings a way to enable conversion tracking. How to do it?
- This reply was modified 2 years ago by scalax.
Hi @scalax,
Yes, as you have correctly noted, the “Google Analytics Integration” we are referring to is the “WooCommerce Google Analytics Integration” plugin.
Regarding our previous statement:
“We found the extension product ID appears to only pose an issue when the Google Listings & Ads extension conversion tracking is not being used (like in your case where the Google Analytics conversion tracking may also be active)”
I can understand that this can lead you to believe there is an additional setting in the extension to “enable/disable” conversion tracking.
By default, Google Listings & Ads is able to track conversions and is able to provide metrics in your reports as outlined here. The issue that we reported on in GitHub has more to do with GL&A being used in combination with other analytics integrations. Hopefully, that clarifies what we said previously a bit better.
Thanks for providing further information in the GitHub thread! Your contributions are greatly appreciated ??
Hello @francoishvz nice to meet you.
Thank you for your answer.
By default, Google Listings & Ads is able to track conversions and is able to provide metrics in your reports as outlined here. The issue that we reported on in GitHub has more to do with GL&A being used in combination with other analytics integrations. Hopefully, that clarifies what we said previously a bit better.
Reading the documentation you linked i’ve understand that to enable conversion tracking with Google Listings & Ads i need to create a Performance Max campaign. Am i right?
However, since i’m not interested into a Performance Max Campaign it would be better to just have a settings that allow the user to decide wich prefix associate to product listings in my honest opinion. This would make it more flexible to use with other plugins like Woocommerce Google Analytics Integration.
Hi there,
since i’m not interested into a Performance Max Campaign it would be better to just have a settings that allow the user to decide wich prefix associate to product listings in my honest opinion. This would make it more flexible to use with other plugins like Woocommerce Google Analytics Integration.
Indeed, I agree with your suggestion. Could you please add it to our feature request board here?
The more popular an idea becomes, the more of a priority it is for our developers to review.
Hello @wpnomad nice to meet you.
Indeed, I agree with your suggestion. Could you please add it to our feature request board here?
The more popular an idea becomes, the more of a priority it is for our developers to review.
Done.
Hi @scalax ,
Done.
Alright! I’ll close this thread now, if you have any further thoughts on that feature request, you can add it to the feature request board itself.
For any other help, feel free to open another thread.
- The topic ‘100% of id values received don’t match your feed’ is closed to new replies.