• Resolved Terry J

    (@texasbiz)


    Trying to use this plugin with the license manger and offer a 100% off coupon. It is not working out.

    When checking out there is no collection of user info like email / name, etc. and the license manager sets the license key to pending. Since no collection of email, this is not working?

    Any insight into issue would be greatly appreciated. Reading through docs hasn’t gotten me any further in understanding issue.

Viewing 15 replies - 1 through 15 (of 21 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, just to verify with you. Did you follow the instructions below to create a 100% discount coupon?

    https://wp-express-checkout.com/free-product-checkout-process-100-discount/

    Without integrating it with the license manager plugin, does the discount coupon work on its own?

    Kind regards.

    Thread Starter Terry J

    (@texasbiz)

    Yes, read and reread the instructions. The coupon works fine.

    Issues:

    – The user is not sent an email because no checkout form presented.
    – The user does not get a license code since no email is sent.

    After applying coupon code, user is taken directly to a page with download link. Does no good to download if user does not have a license code to activate their download.

    If user cannot get an email with license code, how to display the license code on thank you page? I see no shortcode to display license code? https://wp-express-checkout.com/thank-you-page-customization/

    Thread Starter Terry J

    (@texasbiz)

    Is there any shortcode that will show the complete license info on the default thankyou page? Like what is inserted into the email:

    {wpec_slm_data}

    Cannot find way to show license code on the thankyou page?

    Ideally, the users using the100% coupon would checkout and email would be sent.

    Thread Starter Terry J

    (@texasbiz)

    Now I see what the difference is. Set one time price and form shows. If set to donation there is no form presented to user.

    If I change to one-time payment, form is there. Setting to donation, form is not present.

    Not sure why form is not shown when using donations?

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Now I see what the difference is. Set one time price and form shows. If set to donation there is no form presented to user.

    Are you referring to the PayPal form showing up if set to one time price?

    Regards.

    Thread Starter Terry J

    (@texasbiz)

    “Are you referring to the PayPal form showing up if set to one time price?”

    No. If set to donation when checking out there is no collection of user info like email / name, etc. Since not collecting email, cannot send user license key.

    Not sure why form is not shown when using donations?

    Is there any shortcode that will show the complete license info on the default thankyou page? Like what is inserted into the email:

    {wpec_slm_data}

    Cannot find way to show license code on the thankyou page?

    Ideally, the users using the100% coupon would checkout and email would be sent.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    No. If set to donation when checking out there is no collection of user info like email / name, etc. Since not collecting email, cannot send user license key.

    That is because you are setting up a 100% discount coupon. When you create a 100% discount code, the checkout process for your customer is slightly different as the PayPal checkout is bypassed. To prove this theory, create a 5% discount coupon and then carry out a test. Use the following instructions.

    https://wp-express-checkout.com/offering-discount-coupons-express-checkout/

    Let me know what happens.

    Regards.

    Thread Starter Terry J

    (@texasbiz)

    “To prove this theory, create a 5% discount coupon and then carry out a test. Use the following instructions.”

    Yes, I know it works and have read the instructions over an over.

    Point is and what I have been saying: WP Express Checkout does not work with License Manager when using 100% coupon in “Donation Mode”? Cannot collect users email so the user does not ever get an email with a license code.

    Is there any shortcode that will show the complete license info on the default thankyou page? Like what is inserted into the email:

    {wpec_slm_data}

    Cannot find way to show license code on the thankyou page?

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Thank you for providing more information. I have submitted a message to the developers to investigate further your issue.

    Kind regards.

    Thread Starter Terry J

    (@texasbiz)

    Thank you @mbrsolution, appreciate your patience ??

    Plugin Author mra13

    (@mra13)

    Hi Terry, This 100% discount with license manager is not a supported configuration at the moment. I have added it to my wish list to try to come up with a solution for this use case. At this stage, we have a lot on our plate in terms of the development work for our plugins so I can’t give any promise in terms of when I might be able to have something for this.

    Thread Starter Terry J

    (@texasbiz)

    “This 100% discount with license manager is not a supported configuration at the moment”

    Thanks for reply @mra13. Understand a lot on plate at the moment ?? I do a lot of volunteer work for school projects and in same boat.

    I thought it might be a bug since there is no collection of user email.

    Is there any shortcode that will show the complete license info on the default thankyou page? Like what is inserted into the email:

    {wpec_slm_data}

    Cannot find way to show license code on the thankyou page? If no shortcode, can you point me to area in plugin that I may inspect to implement a shortcode function?

    Plugin Author mra13

    (@mra13)

    Not at the moment. I will create a shortcode for thank you page license key display.

    Thread Starter Terry J

    (@texasbiz)

    ::”I will create a shortcode for thank you page license key display.”::

    Awesome! Thank you @mra13

    Thread Starter Terry J

    (@texasbiz)

    Closing this.

Viewing 15 replies - 1 through 15 (of 21 total)
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