1.9.24.1 update crashes our site

  • Resolved holle75

    (@holle75)


    1 year, 11 months ago

    Hi there, i love your free contribution to the comunity. Very helpful.
    Just tried an ATUM update yesterday to 1.9.24.1. Crashes the site.

    Error code:

    WordPress-Version 5.8.6
    Aktuelles Theme: childTheme (Version 1.0.0)
    Aktuelles Plugin: WooCommerce (Version 5.6.2)
    PHP-Version 7.4.30

    Ein Fehler vom Typ E_ERROR wurde in der Zeile 188 der Datei /wp-content/plugins/woocommerce/lib/packages/League/Container/Container.php verursacht. Fehlermeldung: Uncaught Automattic\WooCommerce\Vendor\League\Container\Exception\NotFoundException: Alias (Automattic\WooCommerce\Internal\DataStores\Orders\CustomOrdersTableController) is not being managed by the container or delegates in /wp-content/plugins/woocommerce/lib/packages/League/Container/Container.php:188
    Stack trace:
    #0 /wp-content/plugins/woocommerce/src/Internal/DependencyManagement/ExtendedContainer.php(116): Automattic\WooCommerce\Vendor\League\Container\Container->get(‘Automattic\\WooC…’, false)
    #1 /wp-content/plugins/woocommerce/src/Container.php(80): Automattic\WooCommerce\Internal\DependencyManagement\ExtendedContainer->get(‘Automattic\\WooC…’)
    #2 /wp-content/plugins/atum-stock-manager-for-woocommerce/classes/Inc/Helpers.php(3961): Automattic\WooCommerce\Container->get(‘Automattic\\WooC…’)
    #3 /wp-content/plugins/atum-stock-manager-for-woocommerce/classes/Orders/CheckOrderPrices.php(123): Atum\Inc\H`

    would be nice if you could fix this problem.

    best
    H.

    edit: was trying to contribute via your support panel, but forgot my password. Was asking for a new one many times on the login page but email to reset never arrived. Do not want to open up another account and can′t use the former email because it′s used obviously.

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Author Jose Andres Piera

    (@japiera)

    Hi H,

    Apologies for any inconvenience caused.

    We’re investigating what might be going on. It seems an issue related to the new ORDER HPOS tables. Can you please paste the entire error text?

    Best Regards,
    José Andrés

    PS: If you want us to reset the password for your account on our forum, please, open a private ticket here.

    Thread Starter holle75

    (@holle75)

    Hi Jose, this is the whole error text i got with the crash information mail. Debug mode is off, so no more information here (or in the debug.log). I′m not keen to do the whole procedure again to generate the error. I hope you understand.

    Did open a private ticket on your page

    best
    H.

    Plugin Author Salva Machi

    (@salvamb)

    Hi @holle75

    You are using a very old WooCommerce version.
    Might I ask why don’t you have WooCommerce up to date, please?

    Best Regards,
    Salva.

    • This reply was modified 1 year, 11 months ago by Salva Machi.
    Thread Starter holle75

    (@holle75)

    Hi Salva, well, it′s the last main Version before the actual one.
    I will do the whole update procedure when i′ll find the time to take care of all the problems that will definitely occure when doing so ??

    Anyways ATUM should be compatible also with older version, i think?

    @japiera i got your ticket from the ATUM support board. When i click the link to answer i see a “Nothing here” page. So i can′t answer.

    best
    H.

    Plugin Author Salva Machi

    (@salvamb)

    Hi @holle75

    As I can read on your first message, you are actually using WooCommerce version 5.6.2. Is this correct?
    As you can see here:
    https://developer.woocommerce.com/releases/

    This version was released a long time ago and the current one is 7.1.

    ATUM is compatible with old versions but it seems this exact error is giving you is due to some WooCommerce core function that was added in a newer version. So if you want to continue using an old WooCommerce version, you shouldn’t update to the latest ATUM version. We always recommend having all your plugins up to date to avoid this kind of conflict issue.

    And regarding your other issue regarding Ticksy: I don’t understand why are you receiving that “Nothing here” error. I’ve just checked the link Jose has added here and it’s working fine for me.

    Best Regards,
    Salva.

    Thread Starter holle75

    (@holle75)

    Hi Salva, i′m sorry, i was refering to the WP version. Yes, you are right, WC is “very old”. I will update ATUM when i find the time to update WP/WC before.

    “And regarding your other issue regarding Ticksy: I don’t understand why are you receiving that “Nothing here” error. I’ve just checked the link Jose has added here and it’s working fine for me.”

    super strange. I still getting the “nothing here” page when following the link in the mail. (Do not want to document the link here)

    best
    H.

    Plugin Author Salva Machi

    (@salvamb)

    OK, no problem.

    And if you search for it on Google and access it through the results?

    https://www.google.com/search?q=ticksy+stock+management+labs&oq=ticksy+stock+management+labs&ie=UTF-8

    Thread Starter holle75

    (@holle75)

    i can access https://stockmanagementlabs.ticksy.com

    but not https://stockmanagementlabs.ticksy.com/ticket/xxxxxxxx/

    Plugin Author Salva Machi

    (@salvamb)

    Of course. But where is that second URL, please?
    The link that added @japiera above is just:

    https://stockmanagementlabs.ticksy.com/

    Plugin Author Salva Machi

    (@salvamb)

    I think what is happening.
    You already submitted a ticket and now you want to access our reply.
    FYI, you can only access private tickets if you are logged in with the same credentials you used when you submitted the ticket.
    So click on the top button (sign in) and enter to access, that’s all

    Thread Starter holle75

    (@holle75)

    edit: deleted details

    i didn′t want to publicly share it here because it seems to be a “private Ticket”, but anyways:

    • This reply was modified 1 year, 11 months ago by holle75.
    Plugin Author Salva Machi

    (@salvamb)

    It seems we were both writing at the same time ??
    Please, read my previous message

    Thread Starter holle75

    (@holle75)

    I′m a bit confused right now.

    The problem started with me not being able to recover my password for your forum (lost password, email never arrived. Tried 3 times).
    So i can′t login. This is what the ticket is about ??

    I wasn′t asked for a password when i opened the ticked if i remember right. I′m lost ??

    but i don′t want to rob anymore time on this subject from you. I can use this forum here.

    Plugin Author Salva Machi

    (@salvamb)

    Let me clarify.

    The forums and Ticksy (the tickets platform) are 2 different support channels we use.
    Each of them has separate login systems.

    For submitting a post in our forums, you need to be logged in. And to submit a ticket too.
    So you can’t submit a ticket if you aren’t logged in. This is the way the “private” tickets work. So only the user who submitted them can access them (with their own account). If you don’t remember the credentials you used there either, you will have to request a new password in Ticksy too…

    • This reply was modified 1 year, 11 months ago by Salva Machi.
    Thread Starter holle75

    (@holle75)

    just for Info. Got the 3 emails in regards of resetting the password NOW ??

Viewing 15 replies - 1 through 15 (of 16 total)
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