1.7.1 payment captured on some orders where intent is authorize

Hi @thibotus01,

This is not a behavior we could observe anywhere else so far.
Are you seeing any similarities between affected orders? For example, are these all orders with only virtual products?
Could you please share with us your latest log files? Also, the PayPal MTS usually has a more detailed breakdown of which calls have been sent at which time if you can provide the respective debug IDs. It would be interesting to know whether the payment was captured right away or if maybe the capture called happened automatically shortly after the authorization as I’m not sure how this would look like in the log.
This shouldn’t happen, of course, so we’d be glad to look into this further, preferably if you could maybe send us your logs via private support ticket.

There is also a new pre-release version as the previous one had some compatibility issues with certain themes: https://github.com/woocommerce/woocommerce-paypal-payments/releases/tag/1.7.1-test2

Kind regards,
Niklas

Hi,

All orders are physical products.
I noticed something similar to orders with captured payment. They all have an express shipping method selected from the customer.

And all Authorized orders have free shipping.

Does this help? If not, I’ll try to send you log.

Hello,

this issue can be caused by many things, so we can’t give you a concrete answer on this with the information we have so far. We would need to review the system report and logs in order to do so. If you want us to review your situation and you don’t want to provide these details on a public forum, you can also engage us via this link:
https://zettle.inpsyde.com/docs/request-support/

Since we have not seen any activity on this thread for over a month I will mark it as resolved. If you have other questions, please open a new thread.

Kind regards,
Joost