First, please acept our apologizes for the issues you had experienced with the Plugin.
The plugin has been adquired by a new company and we’re doing our best in order to improve both, the plugin’s coding and the support.
We will be lanching a new version within few days, the new version will have a major update, this is because some jQuery functions were deprecated recently, also we have to adapt the coding for the new WP Version 5.6.
We’re working around the clock in order to upload a much better version of the plugin ASAP.
Once again, I am very sorry to learn about the issue you experienced.
Best Regards