0 bytes digital downloads

  • Resolved Ash Whitney

    (@ashwhitney)


    6 years, 9 months ago

    I’d be grateful for some assistance please.

    Since updating WC to version 3.4 the digital downloads we’re selling aren’t being presented to customers correctly for download as they’re 0 byte file size. Example screen capture below.

    https://www.linkwordlanguages.com/wp-content/uploads/2018/05/download.png

    This is happening on two of our sites that have both been running WC for years without any major issues. All themes and plugins on these sites are up to date.

    I rolled back to WC version 3.3.5 and the problem was resolved.

    Regards, Ash

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Job a11n

    (@jobthomas)

    Automattic Happiness Engineer

    Hi @ashwhitney – are you by any chance using Amazon S3 for this? It’s an issue that has already been reported to our developers, if that’s the case.

    Thread Starter Ash Whitney

    (@ashwhitney)

    Hello Job.

    Thanks for your reply. No, we’re not using Amazon S3, but are hosting the downloadable files on our own hosting account on a different domain to the WooCommerce site we’re running – which we’ve been doing for years without an issue.

    Regards, Ash

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @ashwhitney,

    Thanks for letting us know. After testing this, I was able to replicate the problem and I’ve made a bug report for the issue here:

    https://github.com/woocommerce/woocommerce/issues/20204

    Thanks again,

    Thread Starter Ash Whitney

    (@ashwhitney)

    Hello John.

    Thanks for the update and for looking in to this issue.

    Regards, Ash

    Plugin Support RK a11n

    (@riaanknoetze)

    Just a quick note to say that the issue has since been fixed and it will be available in the next version of WooCommerce ??

    when will that be released? So i know whether to rollback now or not.

    Plugin Support Job a11n

    (@jobthomas)

    Automattic Happiness Engineer

    @buckneri – it’s not 100% sure yet, but it looks like it’s likely going to be today or tomorrow.

Viewing 7 replies - 1 through 7 (of 7 total)
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