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Resolved freenudge
(@freenudge)

3 years, 2 months ago

This site has randomly processed orders and only charged the customer shipping during checkout.

The product(s) had price(s) associated with each of them along with specific shipping charges.

We are using Stripe and Ship Station.

The order(s) have been:
Payment via Payment Request (Stripe)
Payment via Credit Card

How can I diagnose what’s going on? Suggestions appreciated.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

(@ihereira)

Hi there,

We’d like to know more details before moving forward. To take a better look, please provide the following:

Please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Thanks.

Thread Starter

freenudge

(@freenudge)

3 years, 2 months ago

Below is the System Status and the Error log from December 21st which had an order get processed that only charged the shipping fee.


### WordPress Environment ###

WordPress address (URL): https://www.customdealersolutions.com
Site address (URL): https://www.customdealersolutions.com
WC Version: 6.0.0
REST API Version: ? 6.0.0
WC Blocks Version: ? 6.3.3
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.9.4
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: ?
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.26
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.35-38-log
Max Upload Size: 1 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.0.0
WC Database Prefix: wp_
Total Database Size: 444.12MB
Database Data Size: 303.33MB
Database Index Size: 140.79MB
wp_woocommerce_sessions: Data: 48.08MB + Index: 5.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.59MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_actionscheduler_actions: Data: 1.06MB + Index: 0.44MB + Engine InnoDB
wp_2_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_actionscheduler_logs: Data: 0.30MB + Index: 0.19MB + Engine InnoDB
wp_2_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_2_csp3_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_fusion_form_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_fusion_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_fusion_form_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_learndash_pro_quiz_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_learndash_pro_quiz_form: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_learndash_pro_quiz_lock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_learndash_pro_quiz_master: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_learndash_pro_quiz_prerequisite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_learndash_pro_quiz_question: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_learndash_pro_quiz_statistic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_learndash_pro_quiz_statistic_ref: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_learndash_pro_quiz_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_learndash_pro_quiz_toplist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_learndash_user_activity: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_2_learndash_user_activity_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_options: Data: 3.16MB + Index: 0.06MB + Engine InnoDB
wp_2_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_2_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_postmeta: Data: 2.52MB + Index: 0.23MB + Engine InnoDB
wp_2_posts: Data: 0.31MB + Index: 0.06MB + Engine InnoDB
wp_2_sp_domain_mapping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_2_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_2_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_2_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_2_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_2_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_2_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_2_yoast_indexable: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_2_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_2_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_2_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_2_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_actionscheduler_actions: Data: 45.08MB + Index: 21.17MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 12.02MB + Index: 10.03MB + Engine InnoDB
wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_blog_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_csp3_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fusion_form_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fusion_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fusion_form_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_learndash_pro_quiz_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_form: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_learndash_pro_quiz_lock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_master: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_prerequisite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_question: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_learndash_pro_quiz_statistic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_statistic_ref: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_learndash_pro_quiz_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_toplist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_user_activity: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_learndash_user_activity_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 8.42MB + Index: 0.16MB + Engine InnoDB
wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 12.52MB + Index: 5.94MB + Engine InnoDB
wp_posts: Data: 10.23MB + Index: 0.55MB + Engine InnoDB
wp_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sitemeta: Data: 144.69MB + Index: 85.55MB + Engine InnoDB
wp_sp_domain_mapping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 4.50MB + Index: 5.77MB + Engine InnoDB
wp_users: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_exported_csv_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_shipping_quotes: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 3.50MB + Index: 1.11MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.23MB + Index: 0.25MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 1658
csp_rules: 5
custom_css: 1
def_reg_fields: 10
elementor_library: 1
fusion_element: 19
fusion_tb_layout: 5
fusion_tb_section: 10
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
nav_menu_item: 43
oembed_cache: 29
page: 29
post: 18
product: 261
seedprod: 2
shop_coupon: 1
shop_order: 448
shop_order_refund: 7
wpcf7_contact_form: 5

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (35) ###

FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.15.0
B2B for WooCommerce: by Addify – 2.0.0
Avada Builder: by ThemeFusion – 3.3
Avada Core: by ThemeFusion – 5.3
Avada Custom Branding: by ThemeFusion – 1.2
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 8.4.465
MWB HubSpot for WooCommerce: by MakeWebBetter – 1.2.6
reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.26
WooCommerce Purchase Order Payment Gateway: by WooCommerce – 1.2.12
WooCommerce Stripe Gateway: by WooCommerce – 5.9.0
WooCommerce Shipment Tracking: by WooCommerce – 1.6.26 (update to version 1.6.30 is available)
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.48
WooCommerce: by Automattic – 6.0.0
Yoast SEO: by Team Yoast – 17.8
SeedProd Pro: by SeedProd – 6.3.1
Akismet Anti-Spam: by Automattic – 4.2.1
Better Search Replace: by Delicious Brains – 1.3.4
Duplicate Page: by mndpsingh287 – 4.4.7
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 8.4.465
MWB HubSpot for WooCommerce: by MakeWebBetter – 1.2.6
LearnDash LMS: by LearnDash – 3.6.0.2
Woocommerce Side Cart Premium: by XootiX – 3.1
WooCommerce: by Automattic – 6.0.0
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.48
Yoast SEO: by Team Yoast – 17.8
WooCommerce Shipment Tracking: by WooCommerce – 1.6.26 (update to version 1.6.30 is available)
WooCommerce Stripe Gateway: by WooCommerce – 5.9.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
Jetpack: by Automattic – 10.4
StoreCustomizer Pro: by Kaira – 2.2.8
Yoast SEO: WooCommerce: by Team Yoast – 14.4
Export Media Library: by Mass Edge Inc. – 3.0.1
HideYT: by Maximillian Laumeister – 2.2.3
Insert Headers and Footers: by WPBeginner – 1.6.0
reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.26

### Inactive Plugins (15) ###

Astra Pro: by Brainstorm Force – 2.6.3
Astra Widgets: by Brainstorm Force – 1.2.9
Contact Form 7: by Takayuki Miyoshi – 5.5.3
Elementor: by Elementor.com – 3.5.3
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.7

Elementor Pro: by Elementor.com – 3.0.5
LearnDash LMS - Course Grid: by LearnDash – 2.0.3
LearnDash LMS - Elementor: by LearnDash – 1.0.3
LearnDash LMS - Stripe Integration: by LearnDash – 1.9.1
LearnDash LMS - WooCommerce Integration: by LearnDash – 1.9.3.4
LearnDash ProPanel: by LearnDash – 2.1.3.1
PublishPress Capabilities Pro: by PublishPress – 2.1
Starter Templates: by Brainstorm Force – 3.0.22
WooCommerce Contact for Shipping Quote: by Jeroen Sormani – 1.2.2 (update to version 1.3.0.1 is available)
WooCommerce Role Based Methods: by WPBackOffice – 2.4.2 (update to version 2.4.3 is available)

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (7) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
LearnDash LMS Multisite: by LearnDash – 1.0.0
WPE ElasticPress Autosuggest Logger: by WP Engine – 1.0.0
WP Engine Cache Plugin: by WP Engine – 1.0.5
WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude_from_catalog (exclude_from_catalog)
exclude_from_search (exclude_from_search)
exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #1020 - /shop/
Cart: #1021 - /cart/
Checkout: #1022 - /checkout/
My account: #1023 - /my-account/
Terms and conditions: #3 - /privacy-policy/

### Theme ###

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ?
Parent Theme Name: Avada
Parent Theme Version: 7.3
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

### Action Scheduler ###

Complete: 53,920
Oldest: 2021-12-22 09:22:52 -0600
Newest: 2022-01-06 10:07:38 -0600

Pending: 10
Oldest: 2022-01-06 10:12:18 -0600
Newest: 2022-01-07 05:22:14 -0600

### Status report information ###

Generated at: 2022-01-06 10:12:40 -06:00

2021-12-21T11:19:14+00:00 CRITICAL Uncaught Error: Call to a member function get() on null in /nas/content/live/cdspro/wp-content/plugins/b2b/woocommerce-request-a-quote/front/templates/addify-quote-request-page.php:13
Stack trace:
#0 /nas/content/live/cdspro/wp-content/plugins/b2b/woocommerce-request-a-quote/front/class-af-r-f-q-front.php(727): require_once()
#1 /nas/content/live/cdspro/wp-includes/shortcodes.php(356): AF_R_F_Q_Front->addify_quote_request_page_shortcode_function(”, ”, ‘addify-quote-re…’)
#2 [internal function]: do_shortcode_tag(Array)
#3 /nas/content/live/cdspro/wp-includes/shortcodes.php(228): preg_replace_callback(‘/\\[(\\[?)(addify…’, ‘do_shortcode_ta…’, ‘[addify-quote-r…’)
#4 /nas/content/live/cdspro/wp-includes/class-wp-hook.php(303): do_shortcode(‘[addify-quote-r…’)
#5 /nas/content/live/cdspro/wp-includes/plugin.php(189): WP_Hook->apply_filters(‘[addify-quote-r…’, Array)
#6 /nas/content/live/cdspro/wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php(1792): apply_filters(‘the_content’, ‘[addif in /nas/content/live/cdspro/wp-content/plugins/b2b/woocommerce-request-a-quote/front/templates/addify-quote-request-page.php on line 13`
`

Mirko P.

(@rainfallnixfig)

3 years, 1 month ago

Hi @freenudge,

Sorry for the delayed response.

Thank you for sharing your system status and error logs. It sounds like this issue is directly related to the B2B for WooCommerce plugin.

Please contact the plugin developers at WooCommerce.com > My Account > Support. Make sure you select the correct plugin in the form, and it will route right to the developers.

They should be able to assist you further there.

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