Сurrency symbol as a block

  • Resolved id369k

    (@id369k)


    3 years, 1 month ago

    Hello,
    1. Extended currency symbol support is enabled;
    2. MBString extension is installed;
    3. Multi-currency plugins are not used;
    4. WooCommerce PDF Invoices & Packing Slips 2.12.1, php 7.4.27, wp 5.9
    Screenshot
    The currency symbol is the Russian ruble (?), but displayed as a block. Any ideas how to solve this?

    Regards,
    Andrey

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor dwpriv

    (@dwpriv)

    @id369k

    Are you using the free version of the plugin or the paid version? if you’re using the paid version, you should email us at [email protected].\

    Best

    Plugin Contributor dwpriv

    (@dwpriv)

    @id369k

    I think this issuing may be happening because you have the Keep PDF on server setting enabled. This setting is included in our Professional plugin, which is why we’re wondering if you maybe are using the Professional extension.

    In any case, you can try with a new test order to check if the currency symbol appears. This is because in previous orders, the PDF invoice stored in their server will not change, but in a new test order, the new settings will be applied.

    Thread Starter id369k

    (@id369k)

    I wrote above that I’m using version 2.12.1, so this is the free version.

    Plugin Contributor Ewout

    (@pomegranate)

    Have you applied any custom styling (font related) to the template? Your screenshot shows a template with two price columns, where the official “Simple” template has 1 quantity column and one price column. I suspect that the root cause of this issue is in your customizations and not in the plugin itself.

    Thread Starter id369k

    (@id369k)

    If I manually click the “Create PDF” button in the orders, then the currency symbol is displayed correctly. Screenshot

    Thread Starter id369k

    (@id369k)

    Custom styling becouse I am using multivendor plugin: WCFM – WooCommerce Multivendor Marketplace.

    Plugin Contributor Ewout

    (@pomegranate)

    Ah I see – we don’t support WCFM, we’re aware they have built an integration with our plugin, but the implementation they have chosen results in many incompatibilities, unfortunately. You will need to take this up with WCFM support directly, since the official PDF that our plugin produces is showing the currency correctly.

    Thread Starter id369k

    (@id369k)

    The problem was solved by installing the PDF Invoice mPDF library WooCommerce PDF Invoices & Packing Slips + mPDF and activating Advance Font in the WCFM settings.

    Plugin Contributor Ewout

    (@pomegranate)

    Glad to hear that! Please note that the version you are linking to is outdated and can cause issues if you upgrade to a newer PHP version. You can find the latest version here:

    https://github.com/wpovernight/woocommerce-pdf-ips-mpdf/releases
    In your case the woocommerce-pdf-ips-mpdf.2.3.0.zip version should suffice (CJK is for Chinese, Japanese & Korean)

    Thread Starter id369k

    (@id369k)

    Thanks. Updated to 2.3.0.

Viewing 10 replies - 1 through 10 (of 10 total)
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