Payment errors

  • Resolved ecosoviet

    (@ecosoviet)


    1 month, 3 weeks ago

    At the moment, there has been a problem for 2 months:
    in the Robokassa logs for all payments we have an error – Exception of type ‘System.Net.WebException’ was thrown, accordingly, the order status in Woocommerce does not change to “paid”

    The second problem with payments from outside: the cloudflare configured at Robokassa blocks redirection to the payment gate: Screenshot: https://i.imgur.com/RyObOg7.png

    • This topic was modified 1 month, 3 weeks ago by ecosoviet. Reason: translated
    • This topic was modified 1 month, 3 weeks ago by ecosoviet. Reason: translated
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  • Plugin Author robokassa

    (@robokassa)

    Hello,

    Please submit your request via your personal Robokassa account or by emailing [email protected]

    Thread Starter ecosoviet

    (@ecosoviet)

    Thank you! In fact, the problem arose due to the blocking of the IP address of the payment gateway. IP was automatically added to the blacklist by the AIOS plugin (WP Security) with note: firewall_post_blank_user_agent_and_referer

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