Hi?@blackdavil,
First of all, thank you for your feedback. Good or bad, we appreciate it. I am sorry that you had such a bad experience with the plugin ??
We receive a lot of feedback every day, and we can confidently say that it is almost always positive, especially regarding our support team. But we have never heard of files being stuck on the queue (if I understood that correctly).
I am not sure what exactly happened to your site, but feel free to message us (we did not find any conversation with you) and rest assured that we will be happy to help you solve the problem.
Thank you,