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Hi @niccua

Sorry to hear you are having this issue.

I tested on my website without no plugins installed and the default WordPress theme and it worked as expected.

Could you please take a full backup of your website or on a staging website run a plugin conflict test following this guide:

https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Let us know the result you got.
Best Regards
Patrick Freitas

Hello @niccua ,

We haven’t heard from you for a while now, so it looks like you no longer need our assistance.

Please feel free to re-open this ticket if needed.

kind regards,
Kasia