Очень долго анализируется аккаунт

Hi @putdogs,

Our team replied to your email on July 22nd asking for more questions about your subscribers list.

Could you please clarify how your subscribers joined your list and how they confirmed that they want to receive emails from you?

We want to be sure you have a good experience with us when sending your emails with our sending service. For that, it’s important to ensure your lists are clean and up-to-date and your subscribers are aware of how often and the type of content they should expect to receive from you via email.

Hello. After all, I passed the test during registration and payment. The site has moved. Simply put, they made a new website. In the new design, since the old one is already obsolete… New website on CMS WordPress
Subscribers, or rather the subscribers database is taken from the old site.
All of them voluntarily subscribed to the newsletter on the old site

Activation was successful. A new problem. Messages are not sent until the end.

Mailing has been suspended due to a technical problem with MailPoet: The Mail Poet sending service has been temporarily suspended for your site due to a deterioration in the quality of email delivery. Please contact our support team to resolve this issue.

I sincerely don’t understand what the problem is. Why pay the tariff if the mailing list stops after 500 emails.
It’s horrible. I spent so much time, I spent money to fight with you.
Yes, the database is very old. She has been going for about 10 years. Surely there are broken email addresses there.
Let’s solve this problem

Hey @putdogs,

I sincerely don’t understand what the problem is. Why pay the tariff if the mailing list stops after 500 emails. It’s horrible. I spent so much time, I spent money to fight with you.

Your account has been paused due to a high number of hard bounces. That means your newsletter was sent to a big number of invalid email addresses and that can hurt our reputation as senders, thus affecting all our users.

Yes, the database is very old. She has been going for about 10 years. Surely there are broken email addresses there.

When sending with MailPoet Sending Service you are required to keep your list clean and to ensure that you have express consent from your subscribers to send emails to them.

This is to ensure that major anti-spam laws are followed and you (and us) do not suffer the consequences of non-compliance. We work hard to offer a reliable and great sending service for all our users

As you are already in touch with us via email and took the necessary adjustments I’m marking this topic as resolved.

Thank you.

THe same issue. Unisexrnso.ru didn’t receive confirmation email during several days. And the message of “Pending Approval Subscription” is still on its place.