Emoticons are not displayed (не отображаются смайлы)

  • After moving the site to a new server, emoticons stopped being displayed. The reason is unclear, the plugin is connected, on the site https://platform.sharethis.com/reaction-share-buttons – authorized, the code is inserted.

    When you try to enter the settings, the inscription appears:
    “Sorry, you are not allowed to view this page.”
    https://skr.sh/sIVCasIqkNi

    ———

    После переезда сайта на новый сервер перестали отображаться смайлы. Причина непонятна, плагин подключен, на сайте https://platform.sharethis.com/reaction-share-buttons – авторизован, код вставлен.
    <div class=”sharethis-inline-reaction-buttons”></div> 

    При попытке зайти в настройке появляется надпись:
    “Sorry, you are not allowed to view this page.”
    https://skr.sh/sIVCasIqkNi


    • This topic was modified 1 year, 9 months ago by EdKrasnov.
    • This topic was modified 1 year, 9 months ago by EdKrasnov.
    • This topic was modified 1 year, 9 months ago by EdKrasnov.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author ShareThis

    (@sharethis)

    Hello @alshoker,

    Apologies for this issue and for the late reply.

    In case you want to continue using the buttons, and want us to help you troubleshoot this, could you share the URL of the site where this is happening? I’m interested in why the buttons aren’t working on the new server.

    Looking forward to your reply,

    The ShareThis Technical Support team.

    Thread Starter EdKrasnov

    (@alshoker)

    ShareThis (@sharethis), я очень извиняюсь. Все заработало, спасибо большое за отклик.
    Плагин прекрасный!

    Plugin Author ShareThis

    (@sharethis)

    Hey @alshoker,

    That’s awesome! Thanks for the update on this, and no problem!

    Feel free to contact us again should anything else happens.

    Best,

    The ShareThis Technical Support team.

    Thread Starter EdKrasnov

    (@alshoker)

    ShareThis (@sharethis), извините, проблема похоже есть, вчера заработал, а сегодня утром опять пропал куда-то.
    Не пойму из-за чего плагин пропадает из админки, хотя в списке плагинов он отображается как активный: https://skr.sh/sIO7ExtLSqa
    При переходе по ссылке settings открывается страница с фразой “Извините, вам не разрешено просматривать эту страницу.”: https://skr.sh/sIOfK7QLVdC

    У нас установлен web-сервер OpenLiteSpeed и включен публичный кэш на веб сервере. Может ли с этим связана проблема с вашим плагином?

    Пример страницы: https://giport.ru/news/world-news/telekanal-iha-v-rajone-stambula-mramornoe-more-vnezapno-otstupilo-na-20-metrov

    Смайлы должны находиться в этом месте под новостью:
    https://skr.sh/sIOiEmvOIBQ


    Thread Starter EdKrasnov

    (@alshoker)

    ShareThis?(@sharethis), sorry, there seems to be a problem, it worked yesterday, and this morning it disappeared again somewhere.
    I don’t understand why the plugin disappears from the admin panel, although it is displayed as active in the list of plugins: https://skr.sh/sIO7ExtLSqa
    Clicking on the settings link opens a page with the phrase “Sorry, you are not allowed to view this page.”: https://skr.sh/sIOfK7QLVdC

    We have an OpenLiteSpeed web server installed and a public cache is enabled on the web server. Could there be a problem with your plugin related to this?

    Example page: https://giport.ru/news/world-news/telekanal-iha-v-rajone-stambula-mramornoe-more-vnezapno-otstupilo-na-20-metrov

    Emoticons should be in this place under the news:
    https://skr.sh/sIOiEmvOIBQ

    Plugin Author ShareThis

    (@sharethis)

    Hello @alshoker,

    We apologize we couldn’t reply earlier.

    The behavior you were describing seems to be related to the roles and permissions on your WordPress site. Perhaps there was a misconfiguration and your role couldn’t manage the plugin’s settings.

    We noticed that you are not using the plugin anymore, but in case you want to use it again in the future, we will be happy to continue supporting you.

    Regards,

    – The ShareThis Technical Support team.

Viewing 6 replies - 1 through 6 (of 6 total)
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