Hello artemverb17
Thank you for contacting WooCommerce.
The client paid for the goods on our website on December 29th. The payment system received information that all the funds were received on the same day. The payment was made via ERIP
The problem is that the status changed in the admin only on January 8
I understand your concern regarding the payment status update delay. It sounds like the client’s payment was processed successfully on December 29th through ERIP, but the status within your WooCommerce admin only reflected this transaction as completed on January 8th.
Have you had the opportunity to reach out to ERIP regarding this delay? Since the payment was confirmed on their end on the same day, there may have been a delay or interruption in the API communication between ERIP and your WooCommerce site that caused this issue. Confirming the details with ERIP might provide us with useful insights into what happened.
To assist you accurately and to ensure we address any potential underlying issues with your WooCommerce setup, I’ll need to take a look at your site’s System Status Report. This will provide a comprehensive view of your site’s environment and any recent changes that might impact payment status updates.
Please follow these steps to obtain the report:
1. Go to WooCommerce > Status in your site’s WordPress admin panel.
2. Click ‘Get system report’.
3. Then click ‘Copy for support’.
After copying the report, please paste the text on a new Gist at https://gist.github.com, then reply here with the Gist link.
I appreciate your cooperation and am looking forward to your response so we can resolve this matter swiftly for you. ??
Best regards.
