¨Critical Error¨ after updating the plugin

  • Resolved Bas

    (@basz85)


    1 month, 4 weeks ago

    Hi,

    After updating to the newest version of WP Forms Lite, the website of an client gets an Critical Error message. First I have look up in the Error Logs (in the control panel DirectAdmin) what′s going on, and saw something cause an error by WP Forms Lite on numberline 343: (*….)/public_html/wp-content/plugins/wpforms-lite/wpforms.php on line 343

    I have downgraded to WP Forms Lite plugin to the previous version, as an temporarily solution.

    Good to know: The website is running on the latest version of WordPress 6.7.1 and PHP version running 8.2 (I have downgrade to 8.1 and 8.0 and also 7.4 to troubleshoot), same issue with the plugin.

    *Due the GDPR reason; I cannot share the full url of my client′s website and the whole error log.

    Thanks in advance.

    Bas

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @basz85,

    Thanks for reaching out, and I’m sorry to hear about the fatal error after updating WPForms Lite.

    To assist you, we’ll need more details, including the error log with the stack trace and the information from WPForms > Tools > System Info (screenshot). These details will help us identify the cause of the fatal error and provide further guidance.

    Since sharing these details here isn’t possible, please submit them through our contact page and include a note to assign the ticket to Ralden Souza.

    Once I receive the details, I’ll investigate the issue.

    Thanks!

    Thread Starter Bas

    (@basz85)

    Hi @rsouzaam

    Thanks for your reply.

    I want to let you know. I have updated the plugin (to the newest version) through FTP. No issues or critical/fatal error message has been popped up.

    I think the auto-update went wrong or something else like that during updating. Normally there aren′t no issues with auto-updates. So not sure what′s going on. Maybe a blue wednesday ;-).

    Kind regards,

    Bas

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi Bas,

    Thanks for letting me know! I’m glad to hear that updating the plugin via FTP resolved the issue without any errors. You’re probably right – sometimes auto-updates can have a bit of a hiccup, even on the best of days!

    If you run into any other challenges or need help with WPForms Lite in the future, please don’t hesitate to reach out. We’re always happy to help!

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.