I have an urgent support request, but the request form from the Woo Account isn’t working. When I send the request it says to look on the bottom right of the screen. However, nothing is there. I also did not receive a notification by email.

The situation is: a) we have an account on woocommerce.com – we used it to buy 2 paid-for woocommerce extensions; b) we self-host the website which uses those extensions; c) we do have jetpack installed on that site; d) we have dev/staging/prod environments for that site; e) we install and upgrade WP plugins using Composer instead of the admin GUI.

The need is: being able to log in into the woocommerce.com website in order to download the latest version of the two extensions which we are paying for.

The symptoms are:

• when I go to woocommerce.com, and I click on “login”, the browser has some kind of remember-me cookie, as the site knows which woo/wp account I’d like to use, and shows it. I click on that account name, and I am then redirected to a wordpress.com page listing domains (why ???). There are no wordpress.com domains registered for that account, and the page listing them seems to be trying to load them forever (maybe it’s just coded badly and it does not cater for the case of a user with no domains, or only self-hosted domains…)
• from the wordpress.com page (not) listing domains, I can click on the bottom-left icon to go to my profile/account/settings pages. All of those pages load slowly, seem to be getting most data by ajax wrong or not getting it at all. They also show editable fields which I can click in, but then I can not modify the data! Today I tried to upload an account avatar jpg file, and the upload was ok, but I could not save the change
• from there I also tried to create a new, free website, thinking that this might possibly help the wordpress.com website deal with our account. Alas, after picking a domain name, I got an error: “an active access token must be used create a new Site for the User”
• there is no visible button anywhere for me to log-out from all the crap that this SSO system is, and make the browser trigger generation of an “active access token”. Nor a login link to woocommerce.com which does not take me back to wordpress.com

Could someone have a look at the state of our woocommerce.com/wordpress.com account and fix any missing/wrong data with it, so that logging in to woocommerce.com starts working reliably?

The account is @circularrevolutionlondon

Bonus points for: 1. being able to add a 2nd email which could be used to log in to the same account (ie. have a “team” account with multiple logins) and 2. not requiring to click on a link in an email whenever trying to log in to woocommerce.com from a browser which was not already logged in

I need some help/clarification regarding plugin testing bought on woocommerce.com.
Already bought the plugin and got the license key for the plugin.
We need to test a plugin on our test site first before installing it on the live site to make sure everything runs smoothly.

I’ve read it in the FAQ that I’m able to install the plugin on a live site and on a testing/staging/development site simultaneously.

Do I need to first activate the plugin on the live site before adding it to the test site? The test site url is completely different, it’s not a subdomain. Is that a problem?

I just want to turn on the plugin on our test site to make sure it’s not causing any issues with another plugin. Can I just install it on the test site and enable the plugin itself? I guess this works the same as if it was activated, the only difference is I won’t have access to the plugin, but the plugin’s code is being loaded in the background so if there is any issue with compatibility I’ll be able to see that on the test site. Am I correct?

Thanks for the help,
Mark

Yesterday (02/06/20), my credit card was illegally and fraudulently used by third parties that stole 4000 Euros from my credit card. I went to the police and they told me that my credit card sensitive data got cloned and most probably this happened during my last purchase. My last purchase happened on 01/06/20 (the day before yesterday) on your woocommerce.com website.
I am very disappointed and formally ask you to check and verify the security aspects of your woocommerce.com in relationship with my payment (and others i guess), in addition tell me which platform you use for processing credit card payment? is it developed by you or it is based on a recognized payment services? In this second case I need to urgently contact them as well.
If indeed my credit card got cloned while purchasing on your website, that sells products for ecommerce, it is ridiculous and unacceptable!
Please come back to me as soon as possible.
Fabio.

To complicate things a bit, the old site manager/designer is getting fired. I do have admin access to the old site.

This is one of the plugins I am looking to migrate over – https://woocommerce.com/products/ordercustomer-csv-export/?aff=10486&cid=1131038

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