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Website Down

Marina — Sat, 16 Nov 2024 20:13:45 +0000

I received notification via email that a website is down due to a critical issue. According to the email, it has to do with JetPack.

I tried to log into wp-admin through this website and it goes back to the same page saying that this website is down due to a critical issue, meaning I am not able to log in on admin level.

I tried to log in via www.remarpro.com and I was told that my email address is not recognized in the system. What? I’ve had the same email address for years so this should not have happened. Please advise.

When a site is getting many hits for potential dodgy people

kristinubute — Mon, 26 Aug 2024 01:22:50 +0000

My question is, when a site is getting many hits for potential dodgy people trying to access a site, and especially if a site has been compromised previously, and cleaned up completely, and those dodgy people are still trying to get into that site … whether it is bots or a dodgy human.

I assume then that would take up and cause issues on the web hosting server side of things, using I/O resources as it is getting continual hits and then Wordfence having to do its job … therefore using MORE resources in the backend of the WordPress website to protect the website?

I have some client sites who keep getting lagging on the hosting server, and I/O limit hit to 100%, then they have to kill the service so I can do things, then its fine for a while. I have had numerous conversations with the issue with hosting and they are saying it is not their servers.

These are sites with Wordfence on them only. Sites with no Wordfence are not having the issue on the same hosting server.

So then I’m thinking possibly then it is the resources being used by Wordfence possibly when trying to keep a website safe?

Could that be the case?

Could you shed some light on HOW things work when Wordfence protects a site, and if it can use quite a bit of hosting resources to do its job to protect the client site ?

Some more clarification on HOW I can resolve this would be great. Thanks in advance!

Please advise that would be great.

Thanks

Cannot Update or Access Developer Website

davecrim — Thu, 22 Aug 2024 20:06:29 +0000

We seem to have lost our previous settings and am unable to load the latest plugin update. I’m assuming our credit card needs updating, but when I try to access my account through their site I get a Cloudflare 521 Error “Web Server is Down”

Best strategy when moving client onto new server with Wordfence

kristinubute — Thu, 22 Aug 2024 06:22:46 +0000

I’ve got a client who is using Wordfence. AND I have backed up the site and putting it on my test server to do some updates etc.

I still have Wordfence activated within the backup. I use backupbuddy to restore websites.

My question is as I’m trying to restore now, it won’t let me due to the Wordfence being activated I’m assuming as all I’m getting is a white screen.

Therefore I renamed the Wordfence plugin AND the php.ini and .waf file so I could continue restoring the site and then hopefully reactivate it once I have it all working.

What is the best strategy here for moving a client site onto another server and as I have backups done regularly which includes Wordfence activated obviously.

Thanks

Website with Wordfence sometimes cannot be displayed properly

kristinubute — Wed, 14 Aug 2024 12:06:52 +0000

I seem to be having an issue with some clients on a particular server that have Wordfence installed.

The websites are not displaying. The common demoninator seems to be that they have Wordfence installed. Clients that have no Wordfence on their websites on the same server are NOT having the issue.

The connection has timed out

An error occurred during a connection

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

WHAT could be causing this issue please ?

The hosting are getting frustrated and so am I and my clients …

I need to pinpoint the issue. Could you offer some advice on why Wordfence would be causing this type of issue and HOW to rectify this ?

Thanks

Kristin

Website down after migrating from shared server to VPN

randy999 — Wed, 31 Jul 2024 16:33:17 +0000

Hello all, and thanks for your help. Our website was fine for months running on a Bluehost shared server, but after their Professional Team migrated our site to a VPN8 (8 CPUs) our site went down. We have Elementor Pro and about 15 other misc. plugins active. The only “fix” is disabling about half of the plugins which breaks the site. There is no silver bullet “bad” plugin. Any set of plugins will work, then one more added of any remaining deactivated plugins will bring the site down. Bluehost is refusing to provide support, claiming it’s a plugin problem. If I disable enough plugins to allow the site to load, it will, but then Bluehost claims our site is fine since it “looks” like it is loading.

Therefore it seems to me that our new VPN8 or the migration itself is defective, but Bluehost refuses to acknowledge this.

Just to be clear, only about 8-9 plugins can be active at one time, any set of them. But when I activate the 9th or 10th plugin our site goes down. I’m happy to pay for support if someone points me in the right direction. Thank you!

Site down – There has been a critical error on this website.

KrisBethea — Tue, 30 Jul 2024 19:46:27 +0000

Logfile is showing:

Site data was not refreshed due to the following error: Failed to reset cache for the instance #1670: Warning: require_once(/[redacted]nxlibris.com/wp-content/plugins/google-site-kit/includes/loader.php): Failed to open stream: No such file or directory in /[redacted]nxlibris.com/wp-content/plugins/google-site-kit/google-site-kit.php on line 124 Fatal error: Uncaught Error: Failed opening required ‘/[redacted]nxlibris.com/wp-content/plugins/google-site-kit/includes/loader.php’ (include_path=’.:/opt/alt/php81/usr/share/pear:/opt/alt/php81/usr/share/php:/usr/share/pear:/usr/share/php’) in /[redacted]nxlibris.com/wp-content/plugins/google-site-kit/google-site-kit.php:124 Stack trace: #0 /[redacted]nxlibris.com/wp-settings.php(522): include_once() #1 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1383): require(‘/[redacted]…’) #2 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1302): WP_CLI\Runner->load_wordpress() #3 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner.php(28): WP_CLI\Runner->start() #4 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/bootstrap.php(83): WP_CLI\Bootstrap\LaunchRunner->process() #5 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/wp-cli.php(32): WP_CLI\bootstrap() #6 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/boot-fs.php(17): require_once(‘/usr/local/cpan…’) #7 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/wpt-wp-cli.php(31): require_once(‘/usr/local/cpan…’) #8 Command line code(1): require(‘/usr/local/cpan…’) #9 {main} thrown in /[redacted]nxlibris.com/wp-content/plugins/google-site-kit/google-site-kit.php on line 124 Error: There has been a critical error on this website.Learn more about troubleshooting WordPress. There has been a critical error on this website. [error]FailedToExecuteWpCliCommand: exit status 1[/error] . Cache tags: [“action-log-existence”,”main-information”,”ip”,”ssl-statuses”,”remote-agent-instance”,”cloud-linux-cagefs”,”cpanel-links”,”admin-credentials”,”admin-login-link”,”php”,”plugins”,”themes”,”config”,”nginx-caching”,”maintenance-mode”,”table-prefix”,”force-updates”,”security-measures”,”protected-dir”,”screenshot”,”virtual-patches”,”available-minor-update-version”,”virtual-patches-for-end-customer”]

Then attempting to connect through WP Toolkit on cPanel

Error getting administrator credentials: Warning: require_once(/[redacted]nxlibris.com/wp-content/plugins/google-site-kit/includes/loader.php): Failed to open stream: No such file or directory in /[redacted]nxlibris.com/wp-content/plugins/google-site-kit/google-site-kit.php on line 124

Fatal error: Uncaught Error: Failed opening required ‘/[redacted]nxlibris.com/wp-content/plugins/google-site-kit/includes/loader.php’ (include_path=’.:/opt/alt/php81/usr/share/pear:/opt/alt/php81/usr/share/php:/usr/share/pear:/usr/share/php’) in /[redacted]nxlibris.com/wp-content/plugins/google-site-kit/google-site-kit.php:124

Stack trace: 0 /[redacted]nxlibris.com/wp-settings.php(522): include_once() 1 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1383): require(‘/[redacted]…’) 2 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1302): WP_CLI\Runner->load_wordpress() 3 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner.php(28): WP_CLI\Runner->start() 4 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/bootstrap.php(83): WP_CLI\Bootstrap\LaunchRunner->process()

Website shows only refund and return policy. All other pages are gone

arjarose — Sat, 15 Jun 2024 09:16:23 +0000

My website shows only one page and this is the refund and return policy page. No other pages are available, nor the menu or anything else from my website. The homepage, about page, etc I can find them in pages though so they are not deleted.

I have absoluetly no idea what to do. Can anyone help out or point me into a direction? I tried restoring a previous version of my theme with no effect.

Thank you in advance

Website down and wp-admin not available

blakeppbt — Fri, 14 Jun 2024 08:51:36 +0000

Client approached me earlier with their website down. The homepage now shows a ‘reserved’ notification, and trying to access the login page for WordPress gives a ‘Not Found’ error. We have tried all the troubleshooting approaches we can via the FTP – changing the HTaccess file, renaming the plugins and the themes folder names to overcome conflicts there. Nothing changes the issue. Any ideas on how we can fix this?

I can’t log in using whp back up

sistars1 — Wed, 24 Apr 2024 13:44:30 +0000

Website down and unable to log on whp