One the back-end, the admin can key in the serial number, and update the warranty claim status. On the front-end, the user can key in the serial number and track the warranty status. THe function similar with the courier tracking.

My questions are:
How is the liability of Complianz in case there would a “cease-and-desist orders” for not being compliant with any of these laws which should have been satisfied with the supplied legal documents and the promise of being “Compliant in multiple regions”.

Does Complianz hold a bond or any kind of insurance in case a client faces charges, which should have been avoided by using this service?

I know, this is a difficult topic, because a clients site also could get fined for things outside of the control of Complianz and the service offered. So how is this handled, where are the terms for such scenarios?

Thank you. Am looking forward for clarification in this matter.

My client wants to warranty some of these products for life. To do so, he wants to associate a unique QR Code with that product upon purchase. This will allow to guarantee, track and return the product if needed.
For other products you will only need to set up a tracking and return system.

I know Woocommerce offers a number of warranty and QR Code plug-ins separately. But I have never used this type of service. I am open to suggestions on how to do this in a more efficient way.
Thanks in advance for your answers

For more details:
– One QR Code per guaranteed product (so if 10 products under warranty purchased on the order it will be necessary to be able to generate 10 different QR Codes for this same type of product)
– So the QR Code must be accessible for the production department to print on a card before shipping with the product to the buyer.

Thanks

What days & hours do you provide live (i.e. human) support worldwide (WORLDWIDE), not just UK business hours.

I’ve subscribed to many backup software vendors. They vary from Ukraine, UK, Europe, India, etc. None of those in the US were worth trying.

For me live Support is critical to my business model. ECommerce is a 24×7 business. Each minute of downtime is money lost.

I’ve wasted and lost some 5 hours recently with a vendor in the UK. It turns out their support SLA is Mon-Fri UK time! Come 5PM they all went home, leaving their customers hanging.

Do you have some sort of warranty that states, guaranteed support resolution in 1 day or your money back? Or is it, take it or leave it? What kind of commitment do you provide to your customers?

Many Thanks, Caesar.

Is there really a 30 day money back guarantee?

In my case it doesn’t seem like it.

I need a solution, thanks.

It’s encouraging that there are no unreasonable restrictions on the main features one would expect for RMA. One example is allowing the customer to decide which items and how many to return which is usually a paid feature.

The plugin doesn’t seem to interfere with the core Woocommerce orders admin, order status, etc., which I think helps to avoid problems with your data if the plugin is deactivated.

I’ve tried the surprisingly few other RMA plugins that are out there and this one provides a simple, flexible, and customer/admin friendly experience for managing returns.

The paid version looks like it could be a worthy upgrade as well.

I see the last update was about 6 months ago as of the date of this review but I hope the developer is continuing to add features and refine the plugin because there aren’t many good plugins for RMA.

I would like to know if when I buy the Pro version I will have a time (for example 30 days) with the option to return the box with a full refund of the amount to see if the plugin is as good as you offer.

A greeting.

Ferran