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Subscribers become unsubscribed after order

eljnoah — Thu, 27 Feb 2025 04:44:00 +0000

Hello,

I’m noticing that email subscribers who have previously subscribed through a form, are subsequently unsubscribed after placing a woocommerce order.

This would be expected based off the normal functionality I’ve seen described for the “opt-in on checkout” feature, but I have that feature disabled in my mailpoet settings > woocommerce. I do use mailpoet to customize the woocommerce email design.

I disabled the ability for visitors to create accounts on my website, so all visitors are guests.

Is there any way to prevent these previously-subscribed guests to the website from being unsubscribed upon their placement of an order?

Contacts sent to sendfox are sent as UNSUBSCRIBED

thiagonasc — Wed, 07 Oct 2020 01:26:55 +0000

HI
I have set up this plugin in my site in hoping that all new woocommerce customers’s names and email be sent to sendfox. I tried setting up with the implicit function and pre-checked. BOth ways send the customer to the right sendfox list but they go as unsubscribed.

I would like to send them as SUBSCRIBED.
Is it possible?

Thanks

Users being bulk unsubscribed automatically

megdel313 — Wed, 16 Sep 2020 12:55:43 +0000

Hi,

I’ve just noticed that we’ve had a number of users bulk unsubscribed from our mailing list automatically. I can see that they’ve all been unsubscribed with almost exactly the same time stamp. It’s happened on a day that an email has been sent out to the list, but the unsubscribed time is 5-10 minutes before the email has been sent out. Any ideas on what could be causing this?

Thanks!

Not Subscribed – Still Receiving a Deluge of Emails

mrlich — Thu, 28 Mar 2019 01:04:18 +0000

I have unsubscribed to all threads on the forums and I’m receiving a continuous flood of emails (dozens every day). I’ve gone to the Plugin forum in question, tried clicking on the ‘unsubscribe’ link and nothing happens.

Screen grabs demonstrating what I’m seeing:
https://photos.app.goo.gl/pSZKbAH82LUe6SV8A

Almost All Mailchimp Subscribers Unsubscribed

darrenchu — Mon, 05 Nov 2018 03:28:08 +0000

Hi,
After completing a manual synchronization of one of my Mailchimp lists to my WordPress subscriber base, I lost almost all of my previously opted-in Mailchimp subscribers.

If I now login to Mailchimp and view my list in question, I see Unsubscribed under the Email Marketing field for the majority of my prior subscribers. This appears to be an action performed not manually by most of my prior subscribers but by the manual synchronization of this plugin.

How do users opt back into this Mailchimp list? Or is there a way for me to reverse the unsubscribes caused by this manual synchronization?

Unsubscribed user…

melprok — Mon, 23 Apr 2018 13:21:29 +0000

Hi, Question, I’m testing the plugin. I subscribe me. Then, I unsubscribed me.
I see in mailchimp list the user as, Unsubscribed.

If I try to subscribe me again, I see this message in the popup:
“This email address has already subscribed”

You know why this happen? If I right now I appear in mailchimp as Unsubscribed.
Thanks,
Jose

unsubscribed automatically

Silvio — Fri, 30 Jun 2017 16:59:58 +0000

One of my subscribers is a mailing list address (sympa). It change automatically to Unsubscribed when some mail is sent (about 3 – 5).
I don’t understand exactly why this happen and need help to just solve the problem. I’m using this plugin since 2 years and now, that I changed my host, have this issue.

What I did to try to solve:
set to Single Opt In;
corrected the cron job url;
used Sync function;

unfortunately, nothing changed.

Thanks for your indispensable help.

Newsletter keeps changing me to unsucbsribed

janc63 — Sat, 24 Jun 2017 22:19:10 +0000

I have this very strange situation.
I have myself subscribed to my newsletter. (newsletter plugin)

Now I keep receiving notifications being unsubscribed.
After checking, indeed my status is changed to unsubscribed.

Everytime I change this again to ‘confirmed ‘ only to receive the same confirmation mail again about being UNsubcribed. And yes, it does change my setting to ‘unscubsribed’ again. There is a few hours interval between changing my status to confirmed and receiving the next unsubscribed notification

It seems that only I am suffering from this strange behaivure by the newsletter plugin.

Does anyone have a clue why this happens?

Failed to retrieve Shrinktheweb account data

brachadesigns — Fri, 19 May 2017 14:12:33 +0000

Failed to retrieve Shrinktheweb account data. Service is Offline or in Maintenance Mode
Is the error message i;ve been having for like 3 days already. Can you please help. No thumbs show up anymore

Contact Used By Postie in Active Campaign unsubscibed after 7-8 days

pearldesigndub — Sun, 07 May 2017 14:49:54 +0000

Hey guys,

Just want to run something quick by you. We’ve recently switched to Active Campaign from Aweber for our email autoresponder provider, and we’ve run into a problem.

It seems the email contact in Active Campaign that Postie connects to to display the email keeps getting unsubscribed by Active Campaign. Being honest, I’m pretty sure this is Active Campaign’s doing, but before I go back to them I want to check if there is anything on the Postie side that would lead to a contact becoming unsubscribed?

Thanks!

Keith