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Event Calendar Update – Ticket qty does not change after purchase

Nick — Sat, 10 Sep 2022 10:50:05 +0000

After recent update the ticket quantity and attendee list does not update once a purchase has been completed through website/paypal.

Using Tribe Commerce for Event Tickets.

I have now also rolled back to previous version of Events Calendar to see if this resolves issue?

Tribe Commerce PayPal Notifications stopped working

rob66bnu — Fri, 20 Aug 2021 16:29:24 +0000

I have been using Event Tickets’ Tribe Commerce PayPal solution to sell event tickets successfully for the last year.

Since Aug 17, 2021, no new ticket sales are added to the event’s Attendees page. All tickets sold up to that point had been processed normally.

On Aug 17, I was running The Events Calendar 5.8.1, Event Tickets 5.1.6.
On Aug 18, before becoming aware of the issue, I upgraded to TEC 5.8.2, ET 5.1.7. The issue persists.
WordPress is at 5.8

Looking at Instant Payment Notification (IPN) history in PayPal, I see that all transacations prior to Aug 17 have status of Sent and all since then have status of Resending. During this period I have made no changes to PayPal, to the plug-in setups, or to the event itself. What else could have impacted the communication from PayPal back to the Event Tickets listener? Is there a way to examine the information available in the PayPal log and use it to debug what is happening on the Event Tickets side?

BTW, I have read your response to Sky Shabatura’s ticket “Tribe Commerce: Tickets paid but not shown” last month, but I don’t accept that it should be necessary to switch from Tribe Commerce to Woo Commerce. If Tribe is not prepared to stand behind your current PayPal solution (Tribe Commerce), why offer it? And if you believe it is necessary to rewrite the free Tribe Commerce component, should the alternative not also be free? Besides, what faith should I place in a paid Tribe plug-in if the free one doesn’t work?
I run this website for a non-profit organization with limited funds.

Tribe Commerce: Tickets paid but not shown

steffsky — Thu, 24 Jun 2021 16:34:47 +0000

We use events calendar with tickets, no Woocommerce, simply tribe commerce. Now, we got feedback from some people having purchased tickets but did not get the email with the ticket. In the attendee list they do not show up. By checking PayPal, we find the transactions of these people, they have paid for tickets, transaction successful. They are very angry about having ordered and paid, but not receiving any ticket. And we dont know about their ticket purchase, unless searching in the PayPal transaction list. This is a huge conflict, and I would be more than happy to get some advice how to solve it.

Fatal error: Uncaught Error after clicking “Checkout Now”

ZeroGravity — Thu, 10 Sep 2020 18:53:47 +0000

I know this may possibly be related to Event Tickets plus but the error comes from files under Event Tickets. I have created a ticket with Modern Tribe but we are on a desperate time crunch so I am wondering if anyone has come across this error. The city has just given permission for our event and I desperately need to be selling tickets for the fair that starts in 9 days.

When you click “Get Tickets” the window pops up. After clicking “Checkout Now” the window closes and this error is displayed.

Fatal error: Uncaught Error: Call to a member function is_in_stock() on null in /home4/XXXXXX/public_html/wp-content/plugins/event-tickets/src/Tribe/Commerce/PayPal/Gateway.php:587
Stack trace:
#0 /home4/XXXXXX/public_html/wp-content/plugins/event-tickets/src/Tribe/Commerce/PayPal/Main.php(2036): Tribe__Tickets__Commerce__PayPal__Gateway->get_paypal_cart_api_url(718)
#1 /home4/XXXXXX/public_html/wp-content/plugins/event-tickets/src/Tribe/Commerce/PayPal/Main.php(2060): Tribe__Tickets__Commerce__PayPal__Main->get_cart_url(718)
#2 /home4/XXXXXX/public_html/wp-includes/class-wp-hook.php(286): Tribe__Tickets__Commerce__PayPal__Main->commerce_get_cart_url('', Array, 718)
#3 /home4/XXXXXX/public_html/wp-includes/plugin.php(203): WP_Hook->apply_filters('', Array)
#4 /home4/XXXXXX/public_html/wp-content/plugins/event-tickets/src/Tribe/Commerce/Cart.php(271): apply_filters('tribe_tickets_c...', '', Array, 718)
#5 /home4/XXXXXX/public_html/wp-content/plugins/event-tickets/src/Tribe/Commerce/Cart.php(108): Tribe__Ticke in /home4/XXXXXX/public_html/wp-content/plugins/event-tickets/src/Tribe/Commerce/PayPal/Gateway.php on line 587

I have tribe commerce activated and a sandbox PayPal saved. Purchasing was working before we upgraded to Event Tickets Plus. I believe one transaction may have worked but no fields were shown to enter the attendees information.

It is a live site that is actively taking bookings from vendors so I can’t disable plugins or switch the theme. WP and all plugins are updated to the the latest version.

I have tried events with one ticket and with two that share capacity.

Any ideas??
Many Thanks!

Tribe Commerce – PayPal Shopping Cart Not Updating Correctly

bendancoh — Wed, 15 Jan 2020 20:35:57 +0000

Hi there! I hope all is well on your end. I’m a volunteer setting up online ticketing for a nonprofit fundraising event, and after a few hiccups, Event Tickets using Tribe Commerce as a payment gateway seems to be working well. I do have an issue in that tickets totals aren’t updating properly in the shopping cart, if that makes sense. I have no trouble initially adding the correct number and type of tickets, but if I want to change the amount and empty the cart, each subsequent attempt to add tickets ends up adding the number/type of tickets that I added in the initial attempt. So say I add one ticket at $25 then remove it from the cart, then attempt to add a different ticket at $250, the $25 ticket will be the one that ends up in the cart the second time around. This persists until either I clear the browser cache or navigate to the page in an incognito/private window. I’ve tried looking for any sort of caching/cookie related stuff on PayPal’s end to see if anything can be disabled, but I couldn’t find anything. I don’t currently have any WordPress caching enabled. Has anybody encountered this sort of problem before? Any advice you can offer would be super appreciated!

Have a a wonderful day,
Ben

Event Ticket not redirected on PayPal page

shaikhsahib — Sun, 05 May 2019 19:30:01 +0000

https://www.thehabeshaweb.com/event/the-36th-annual-sports-cultural-festival-in-atlanta-georgia/

I am using Version: 4.10.4.4

I am using the Event Tickets along with The Events Calendar, i want to sell tickets online using the Tribe Commerce with PayPal

I have followed all the details provided and enable the IPN and redirect on on the paypal account, but unfortunately i am not redirected to PayPal page from the event page after submitting the BOOK NOW and it will take me back to the home page.

I am using the Avada Theme

Add Russian ruble to list of currencies in Tribe Commerce

louisgarez — Mon, 18 Feb 2019 09:40:08 +0000

Hi all,

Currently testing the event ticket solution before switching to Ticket Plus.

Do you think it would be possible to add russian ruble to the list of currencies managed by tribe commerce as this currency is well managed by Paypal?

Thank you,

Louis,

Tribe Commerce: PayPal disregards event capacity

OceanWind — Fri, 06 Jul 2018 21:04:23 +0000

I’m using the basic Event Tickets plugin for The Event Calendar. I’ve set a limit to 8 tickets per class. When I go to buy a ticket, I select 1 ticket, and the available number decreases to 7.

But when I click to purchase, I am taken to a PayPal shopping cart where I can purchase as many tickets as I like (e.g., 12), and then PayPal will let me buy them!

Is there a place to forbid changing the quantity in the PayPal Shopping cart?

Or what do you recommend?

Thanks,

Bill

No orders/tickets after Paypal purchase

fylh — Thu, 07 Jun 2018 16:41:16 +0000

Him

I’m using Events Calendar free plugin with Paypal payments via Tribe Commerce.
My payment is successful, client is getting redirected to Success page showing his invoice number.

But I don’t see any orders if I go to event details and check View Orders. Neither I see attendee list there.

Please help.