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Order-received page works on staging not on live

matrixmad — Mon, 25 Nov 2024 01:18:25 +0000

Hi there

When a user completes a purchase on my website they are directed to an empty cart page not the standard order-received page. I have tested as both a logged-in user and as a guest user and both get directed to an empty cart page after payment.

Testing on my staging site (WP Staging) site however, users correctly get directed to the standard order-received page. I don’t think it’s a plugin conflict therefore that can be tested by deactivating and reactivating plugins while using Storefront?

What I did try was to not include Wordfence plugin when I created the staging site this morning and added it in afterwards (it was active when I did the test purchase). Thinking this might’ve made a difference I deactivated the Wordfence plugin on my live site while I performed some test purchases but it made no difference.

I’ve looked through other support threads and nothing seems to match this particular scenario. My site also doesn’t have the Yoast plugin which I note some others have had issues with in regards to the order-received page.

Below I’ll copy in status reports for both the live and the staging sites.

As an aside (possibly not related) when I try to disable test mode payments on my live site it won’t allow it i.e. the checkbox is able to be unticked and I can click on ‘save settings’, get the note that ‘settings have been saved’ but it won’t let me navigate away from the page. I have to log out and log back in for it to take effect.

Any help would be appreciated.

Thank you!

System Status Report – Live site

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.4.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.8.2
Log Directory Writable: ✔
WP Version: 6.7.1
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_NZ
External object cache: ✔

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.2.15
PHP Post Max Size: 3 GB
PHP Time Limit: 480
PHP Max Input Vars: 5000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.11.10-MariaDB
Max Upload Size: 3 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 241
custom_css: 1
et_body_layout: 4
et_footer_layout: 1
et_pb_layout: 107
et_template: 10
et_theme_builder: 1
nav_menu_item: 7
page: 15
post: 7
product: 10
revision: 888
shop_coupon: 70
shop_order_placehold: 74
wpcode: 3
wp_global_styles: 1
wp_navigation: 1
wp_template: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (27) ###

a3 Lazy Load: by a3rev Software – 2.7.3
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.5
All-in-One WP Migration: by ServMask – 7.87
Antispam Bee: by pluginkollektiv – 2.11.7
Conditionally display featured image on singular pages and posts: by Cyrill Bolliger – 3.2.0
Customer Reviews for WooCommerce: by CusRev – 5.63.1
Google for WooCommerce: by WooCommerce – 2.8.7
Site Kit by Google: by Google – 1.140.0
Hostinger AI: by Hostinger – 2.0.25
Hostinger Tools: by Hostinger – 3.0.19
WPCode Lite: by WPCode – 2.2.3.1
Jetpack: by Automattic – 14.0
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 11.1.73
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.26.16
LiteSpeed Cache: by LiteSpeed Technologies – 6.5.2
Omnisend for WooCommerce: by Omnisend – 1.15.22
Rank Math SEO: by Rank Math SEO – 1.0.232
Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: by Supreme Modules – 2.5.61
Discount Rules Core: by Flycart – 2.6.6
WooCommerce.com Update Manager: by Automattic – 1.0.3
Google Analytics for WooCommerce: by WooCommerce – 2.1.8
WooPayments: by WooCommerce – 8.5.0
WooCommerce: by Automattic – 9.4.2
Wordfence Security: by Wordfence – 8.0.1
WP Mail SMTP Pro: by WP Mail SMTP – 4.2.0
WP STAGING WordPress Backup Plugin - Backup Duplicator & Migration: by WP-STAGING
WPStagingBackup – 3.9.2

Smart Coupons For WooCommerce Coupons: by WebToffee – 1.8.4

### Inactive Plugins (1) ###

GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.2

### Dropin Plugins () ###

maintenance.php: maintenance.php
object-cache.php: LiteSpeed Cache - Object Cache (Drop-in)

### Must Use Plugins (2) ###

ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
WP STAGING Optimizer: by WP STAGING – 1.5.8

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: NZD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 4 MB

### WC Pages ###

Shop base: #6 - /shop/
Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #9 - /my-account/
Terms and conditions: #355 - /terms-of-use/

### Theme ###

Name: Divi
Version: 4.27.3
Author URL: https://www.elegantthemes.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: –

### WooPayments ###

Version: 8.5.0
Connected to WPCOM: Yes
WPCOM Blog ID: 225156342
Account ID: acct_1O7UiwCN14KXQQ6t
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Not eligible
Apple Pay / Google Pay: Disabled
Fraud Protection Level: basic
Multi-currency: Disabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Enabled

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon

Daily Cron: ✔ Next scheduled: 2024-11-25 01:52:08 +13:00
Options: ✔
Notes: 113
Onboarding: completed

### Action Scheduler ###

Canceled: 7
Oldest: 2024-10-28 19:11:19 +0000
Newest: 2024-11-24 23:52:51 +0000

Complete: 577
Oldest: 2024-10-25 03:04:45 +0000
Newest: 2024-11-25 00:25:26 +0000

Failed: 18
Oldest: 2023-11-03 05:17:16 +0000
Newest: 2024-11-24 23:50:48 +0000

Pending: 7
Oldest: 2024-11-25 02:33:04 +0000
Newest: 2024-11-30 15:05:15 +0000


### Status report information ###

Generated at: 2024-11-25 13:59:25 +13:00

System Status Report – Staging

System Status Report



### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.4.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.8.2
Log Directory Writable: ✔
WP Version: 6.7.1
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_NZ
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.2.15
PHP Post Max Size: 3 GB
PHP Time Limit: 480
PHP Max Input Vars: 5000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.11.10-MariaDB
Max Upload Size: 3 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 241
custom_css: 1
et_body_layout: 4
et_footer_layout: 1
et_pb_layout: 107
et_template: 10
et_theme_builder: 1
nav_menu_item: 7
page: 15
post: 7
product: 10
revision: 888
shop_coupon: 70
shop_order_placehold: 70
wpcode: 3
wp_global_styles: 1
wp_navigation: 1
wp_template: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (26) ###

a3 Lazy Load: by a3rev Software – 2.7.3
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.5
All-in-One WP Migration: by ServMask – 7.87
Antispam Bee: by pluginkollektiv – 2.11.7
Conditionally display featured image on singular pages and posts: by Cyrill Bolliger – 3.2.0
Customer Reviews for WooCommerce: by CusRev – 5.63.1
Google for WooCommerce: by WooCommerce – 2.8.7
Site Kit by Google: by Google – 1.140.0
Hostinger AI: by Hostinger – 2.0.25
Hostinger Tools: by Hostinger – 3.0.19
WPCode Lite: by WPCode – 2.2.3.1
Jetpack: by Automattic – 14.0
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 11.1.73
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.26.16
LiteSpeed Cache: by LiteSpeed Technologies – 6.5.2
Omnisend for WooCommerce: by Omnisend – 1.15.22
Rank Math SEO: by Rank Math SEO – 1.0.232
Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: by Supreme Modules – 2.5.61
Discount Rules Core: by Flycart – 2.6.6
WooCommerce.com Update Manager: by Automattic – 1.0.3
Google Analytics for WooCommerce: by WooCommerce – 2.1.8
WooPayments: by WooCommerce – 8.5.0
WooCommerce: by Automattic – 9.4.2
Wordfence Security: by Wordfence – 8.0.1
WP STAGING WordPress Backup Plugin - Backup Duplicator & Migration: by WP-STAGING
WPStagingBackup – 3.9.2

Smart Coupons For WooCommerce Coupons: by WebToffee – 1.8.4

### Inactive Plugins (2) ###

GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.2
WP Mail SMTP Pro: by WP Mail SMTP – 4.2.0

### Dropin Plugins () ###

maintenance.php: maintenance.php

### Must Use Plugins (2) ###

ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
WP STAGING Optimizer: by WP STAGING – 1.5.8

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: NZD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 46 KB

### WC Pages ###

Shop base: #6 - /?page_id=6
Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #9 - /?page_id=9
Terms and conditions: #355 - /?page_id=355

### Theme ###

Name: Divi
Version: 4.27.3
Author URL: https://www.elegantthemes.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: –

### WooPayments ###

Version: 8.5.0
Connected to WPCOM: Yes
WPCOM Blog ID: 225156342
Account ID: acct_1O7UiwCN14KXQQ6t
Payment Gateway: Enabled
Test Mode: Enabled
Enabled APMs: card
WooPay: Not eligible
Apple Pay / Google Pay: Disabled
Fraud Protection Level: basic
Multi-currency: Disabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Enabled

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon

Daily Cron: ✔ Next scheduled: 2024-11-25 01:52:08 +13:00
Options: ✔
Notes: 113
Onboarding: completed

### Action Scheduler ###

Canceled: 6
Oldest: 2024-10-28 19:11:19 +0000
Newest: 2024-11-24 23:41:04 +0000

Complete: 542
Oldest: 2024-10-25 03:04:45 +0000
Newest: 2024-11-25 01:00:09 +0000

Failed: 17
Oldest: 2023-11-03 05:17:16 +0000
Newest: 2024-09-11 04:45:40 +0000

Pending: 4
Oldest: 2024-11-25 02:33:04 +0000
Newest: 2024-11-30 15:05:15 +0000


### Status report information ###

Generated at: 2024-11-25 14:02:38 +13:00

What happens when I switch from Live to Test mode?

AnnasGourmetGoodies — Thu, 19 Sep 2024 00:05:43 +0000

I’ve been using your plugin in Live mode – works great! I have added some new products and would like to purchase as a test. What happens when I switch to ‘Test’ mode? Does this break my Stripe connection? Will I then need to re-connect? Is there any option to simply use a test CC while in Live mode?

Thanks again for your help

Test Mode is backwards?

Ceecee — Tue, 13 Aug 2024 13:15:43 +0000

I am having issues with the PayPal Donations gateway and the plug-in testing status in general. I successfully connected the PayPal live account as well as the PayPal sandbox testing account but when I put the form into test mode, it didn’t show the “CURRENTLY IN TEST MODE” banner at the top of the form; my tests completed fine but when I disabled test mode in settings, that’s when the front end form showed “test mode”.

I refreshed , cleared the cache , hard refresh and still it shows the “test mode”? and the “Pay with PayPal” option on the form is gone. Also the venmo option didn’t show up in test mode or live mode (along with the PayPal option which is missing when settings says test mode is disabled & page says it’s enabled) even though I had Venmo enabled in settings before I even connected the accounts. I also have PayPal Donations enabled for both test mode and live mode and not PayPal standard.

another question I have is about the setting about all donations going to the default account? Our default account is Stripe debit/credit gateway; Does this setting mean that even PayPal donations with no fees will be routed to the stripe account and will stripe take its 2% fee ?

Critical error setting real payments

alliots88 — Fri, 02 Aug 2024 20:33:26 +0000

Hi! I just set my store and I getting an error when trying to switch from testing mode to real payments in woopayments. This is the DEBUG error showing riight now:

Fatal error: Uncaught WCPay\Exceptions\API_Exception: Error: Error deleting account. Unable to delete live accounts which have completed onboarding. in /home/u685652311/domains/claimmysetcasap.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php:2304 Stack trace: #0 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php(2098): WC_Payments_API_Client->check_response_for_errors() #1 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php(2770): WC_Payments_API_Client->request() #2 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-content/plugins/woocommerce-payments/includes/class-wc-payments-account.php(988): WC_Payments_API_Client->delete_account() #3 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-includes/class-wp-hook.php(324): WC_Payments_Account->maybe_handle_onboarding() #4 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #5 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #6 /home/u685652311/domains/claimmysetcasap.com/public_html/wp-admin/admin.php(175): do_action() #7 {main} thrown in /home/u685652311/domains/claimmysetcasap.com/public_html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php on line 2304

There has been a critical error on this website. Please check your site admin email inbox for instructions.

Payment failed in test mode

stephunique — Wed, 15 May 2024 09:27:12 +0000

Hello,

I set up a subscription in test mode and tried to register as a test. I got an error, first a warning said “Before you can accept payments, you need to connect your Stripe Account by going to Dashboard -> Paid Member Subscriptions -> Settings ->?Payments”. As per your documentation, even failed payments allow people to create an account and try to pay again for it afterwards.

But when I tried again, I got an error message saying “Something went wrong while trying to process the payment. Please try again.”

Can you help?

Compatible with NMI Test Account?

wchau — Mon, 15 Apr 2024 18:30:32 +0000

Is this plugin compatible with an NMI test account, or would it require a live account in test mode, or only works in production environment?

Can’t switch from Test to live

lkdasa — Wed, 03 Jan 2024 08:57:05 +0000

Hi,

Sometime over the past couple of days Stipe payments stopped working.

Users get “Your card was declined. Your request was in test mode, but you used a real credit card. Only test cards can be used in test mode.”

I checked and somehow the API settings page now shows Test mode. I swithc it to Live and test the connection and it shows as being successful.

I click save.

But when i navigate away and come back it shows as being Test again?

I tried to delete the connection to start agasin but it doesn’t do anything.

Best wishes,
Lal

Test mode not working

robinkholland — Tue, 02 Jan 2024 22:13:58 +0000

I have tried processing some payments in test mode, but they have gone through for real. I have now lost about ￡1 in fees to Stripe! And yes, before you ask, I toggled test mode on both wordpress and Stripe dashboard.

Cannot disable Test Mode (Stripe)

markoj1987 — Wed, 30 Aug 2023 14:14:05 +0000

Hello, I’m having issues with the “Stripe” payment plugin. Despite having “test mode” turned off, it still appears on my website. I can’t find where it might still be enabled. Could you please help me? Am I using the wrong payment method, “Stripe Card Processing”? I want the website to accept payments with both credit and debit cards.

Test Mode on Front End only

Frederick-SEO — Tue, 11 Jul 2023 21:06:16 +0000

Hello, this site I am working on is stuck in test mode. The “Turn on Test Mode” box is unchecked on the back end. But when attempting to make a donation on the front end, the user sees:

“Your card was declined. Your request was in test mode, but used a non test (live) card. For a list of valid test cards, visit: https://stripe.com/docs/testing.”