I’m encountering a critical issue when activating the Help Scout plugin (v6.5.3) on my WordPress site (v6.7.1, PHP 8.0).
When trying to add a new page/post, I receive the error: “Help Scout Security check failed.”
When attempting to edit an existing page, the update fails with the message: “Updating failed. Help Scout Security check failed.”
To troubleshoot, I tested with only the Help Scout plugin active (no other plugins), and the issue persists. Currently, I’ve had to disable the plugin to avoid disruptions. I’ve tested in several WordPress installations and the issue is consistent.
Please investigate and provide a fix at the earliest. Let me know if you need any further details.
Best regards,
Razon
I immediately disabled the PayPal standard option in Settings>Payments but I wanted to report this in case others are seeing a similar issue.
]]>They were notified on Feb 8th and it was fixed April 23rd. Over 2 months to add a few lines of code.
This plugin is not seriously maintained and such a simple vulnerability indicates a lack of care.
]]>I have big security issues, even though i have wordfence + realy simple ssl plugins, and i customize them very well but still i get affected by harmful robots.
suggest me what should i do
]]>As soon as I disable the plugin, I have no issues accessing my system. I spend most of the day troubleshooting to no avail. I went to long into another website and had the same issue.
I thought it might be my TOTP app, so I logged into one of my social media accounts—no issue.
It’s not whitelisting, or lockout issue either.
Not sure what’s going on here, but I am wondering if anyone else has experienced something similar? I’ve never had any issues prior to this. Possible bug?
]]>Please check your agent setting with adding roles,
If you add an staff account to agent, it will have both admin and existing permissions to the agent.
I think that it will make a serious security issue.
I have to disable your plugin to wait for new version fixed
Thanks and Regards,
Tuan
]]>i reinstalled the solution with new update, my security scan still telling me.
The Popup Builder plugin for WordPress is vulnerable to Stored Cross-Site Scripting via admin settings in versions up to, and including, 4.1.15 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with administrator-level permissions and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page.
Software Type Plugin Software Slug popup-builderPatched? No
Remediation No known patch available.
I saw in previous post that you said that this vulnerability is patched ,but this version i downloaded with renewal it is not.
I am very satisfied with your plugin and that is why i renew it every year ,but a security issue is not good point for my point of view.
Do you have a solution for this security issue? Thanks
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