Looked at the Transaction using the transaction/subscription ID – it shows $990 was charged. sub_1P5wFBBNstdCjtj08JGhgPhT
“View Subscription” shows the fee of $990, but somehow it got zeroed out when it processed.
One – what is the best way to correct the issue?
Two – how do we prevent this going forward?
Looked at the transaction using the order number – invoice code 4768DD7CD1 – and while it has the CC information stored, it has $0.00 for the total.
The renewal is member User ID 12.
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Furthermore our form on the website doesnt submit. When you press the submit button the button label changes to ‘processing’ but then nothing happens. Unsure if its related to the above error messages.
See screenshots here (incase it helps more):
https://snipboard.io/RpSeV7.jpg
https://snipboard.io/RAbu64.jpg
We are currently testing this with Sabadell Test Credentials and when we press “Pay” to process the payment, nothing happens
See video capture https://www.loom.com/share/90deaa30d73140bfbd9a0cc633dfbf8b
]]>Could really use some assistance troubling shooting my website and have no idea who to ask or where to start at? My web guy who created my site said I would need to create a job order on Upwork.com to get it fixed as he does not know the back end coding part of WordPress.
Problem: On my webpage (GabricKBBQ.com) when you place an item in your Shopping Cart and proceed to Check Out there is no field to enter your credit card number. It would normally appear in the gray colored box, just below the credit card icons and just below the wording that says, “Pay securely using your credit card.”
I have disconnected Square as my payment processor and reconnected it but it has not fixed the issue.
The problem us causing me to lose sales and not sure what to do to fix it? Any helpful ideas, please, in layman’s language?
Thank you!
Mark
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