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Order Status

Ctella1312 — Thu, 27 Feb 2025 12:41:50 +0000

We’ve noticed an issue on our website where the order status is frequently incorrect. It often shows as “cancelled” or ”pending order”when, in reality, the order has successfully gone through. Despite updating the plugin, the problem persists, and I’m unsure of the root cause. Could you help me resolve this?

Orders get Canceled but payment went through

kevinroussel — Tue, 18 Feb 2025 14:29:11 +0000

Hi,

I have a problem with my client’s website. Since about February 10th, payments going through do not update orders’ statuses to “Processing”. instead, after a while, they get the “Canceled” status.

I tested with a standard theme and disabling all other plugins, without success. The payment providers says everything is ok on their side (payment goes through and IPN is received) and my hosting provider did not find any solution either.

I hope you can help me solve this mystery !

Problemas nos Pagamentos PIX

casa9mkt — Fri, 14 Feb 2025 13:47:37 +0000

Habilitei somente pagamentos via PIX
A vers?o 2.4.0 (liberada em 13/02/25) veio com problemas e n?o altera o status dos pedidos para concluído. Tenho produto digital que só é enviado após a conclus?o e recebi uma série de reclama??es. Acabei de atualizar para a 2.4.1 (liberada 12 horas depois da anterior) e espero que o problema tenha sido sanado.
Além disso, já tem mais de 6 meses que meu sistema recebe retornos da PagHiper em dobro para um mesmo pedido, logo, meus clientes também recebem os produtos digitais em dobro. Temos falado com a equipe do suporte, mas o retorno é muuuuuito lento e até o momento, nada de solu??o. Vale ressaltar que 90% das opera??es acontecem corretamente, o problema está nos 10%.
_____________________________
I only enabled payments via PIX
Version 2.4.0 (released on 02/13/25) had problems and did not change the status of orders to “completed”. I sell digital products that are only sent after the order status changed to completed and because of this version issue, I faced lot of complaints. I just updated to 2.4.1 (released 12 hours after the previous one) and hope the issue has been solved.
Besides, for more than 6 months my system has received double returns from PagHiper for the same order, so my customers also receive double digital products. We spoke to the support team, but the response is very slow and so far, there is no solution. It is worth mentioning that 90% of operations occur correctly, the problem lies in 10%.

critical problem in update order detail in admin panel

Elahe — Wed, 12 Feb 2025 12:12:22 +0000

Hello and thank you for your hard work, dear colleagues.

I am using the Capability plugin on the site to manage roles and access. There are many roles on my site, including admin, sales, and warehouse.

On the order details page, when any role tries to change the order status, the order is not updated without any error message. For example, if it changes from “Pending” to any other status, such as “On Hold,” no update occurs. This issue is not limited to updating the order status; it also affects updating billing or shipping information.

Sometimes, after clicking the update button on the account details page, we are redirected to that page. This issue is not related to access, as even admin access cannot resolve it.

An important point about this issue is that it resolves itself after a few hours, even without any changes made to the WooCommerce settings.

I thought about disabling the “High Performance” option—an image of the settings for this section is attached.

Please note that this problem only occurs on the order details page, while updating the status through bulk actions on the all orders page works fine.

Please keep in mind that this issue arises temporarily and then resolves after a few hours. Is there something happening in the background that causes this issue?

“Is it possible that this issue arises when the following two jobs start running?

batch-processing
posts-to-orders-migration”

“Another interesting point is that after disabling the high performance option, I, as the admin, could not make any updates on the order details page, but my colleague, who is also an admin, was able to change the status on the account details page.”

My site versions are:

PHP: 8.1
WordPress: 6.7.1
WooCommerce: 9.6.1
https://mosbatesabz.com/wp-content/uploads/2025/02/SystemStatusReport_mosbatesabz.com_2025-02-12T11-52-42.txt
https://mosbatesabz.com/wp-content/uploads/2025/02/after-update-move-this-page.png
https://mosbatesabz.com/wp-content/uploads/2025/02/settin.png

Question About Donation Progress Bar

softwareguy — Tue, 11 Feb 2025 08:55:38 +0000

Hello Johas,

First of all, thank you very much for developing the ‘Donation Platform’ plugin for WordPress. I am using this plugin solely for the ‘Donation Progress Bar’ feature. However, I need some help with a small issue.

View post on imgur.com

As far as I understand, there are two values required for the ‘Donation Progress Bar’ to function:

· The current goal: For example, 1000 USD

· The total amount of incoming orders

These two values are calculated together. So far, everything is fine.

However, what I would like to achieve is for orders with the status ‘Processing’ to be considered as ‘Completed’ for the ‘Donation Progress Bar’. As I understand it, an order must be marked as ‘Completed’ to be included in the ‘Donation Progress Bar’.

Is this possible?

[wcdp_progress id=”4951″ style=”2″]

Thank you ..

Orders get status complete when I select processing in settings.

Eshy Lavi — Wed, 29 Jan 2025 08:45:54 +0000

Orders get status complete when I select processing in settings.

Urgent: Issue with Orders Stuck in “Processing” Status

ecommercedevelopers6 — Sat, 25 Jan 2025 07:08:37 +0000

We are experiencing an ongoing issue where orders in WooCommerce cannot be changed from the “Processing” status. The problem seems to be worsening, and it is significantly impacting our operations.

Here are the details:

The affected orders cannot be updated from “Processing” to another status.
We’ve reviewed potential causes but cannot identify any consistent patterns or similarities between the orders.
Initially, we suspected it might relate to phone orders or specific team members writing up the orders, but this doesn’t seem to be the case upon further investigation.

We would greatly appreciate it if you could investigate this issue and provide a resolution as soon as possible. Please let us know if you need any additional details or access to our system.

Virtual orders not automatically marked as “completed”

t.schwarz — Fri, 24 Jan 2025 14:35:08 +0000

Hi,

I realized that, contrary to observed prior behavior, now paid orders for products that are marked *virtual* and paid via paypal are not automatically assigned the order status “completed” upon payment received, products marked as “virtual” AND “downloadable” will still automatically be assigned the status “completed” upon payment being received.

The Paypal tracking meta box is visible for “virtual” products.
Calculation of shipping is disabled in WooCommerce settings.

As the products in question actually are a service to be performed later they aren’t downloadable, and marking them as “downloadable” will create a legal checkbox (in Germany) that could create legal problems, simply marking them as “downloadable” in addition to “virtual” is not an option. For the Germany-related legal aspects the plugin “Germanized” by Vendidero is used.

Before adding a filter to the system to re-enable the automatic assigment of “complete” to the system manually, I’d like to know if there have been recent changes to the way paypal/the plugin behave and this is expected behavior now, or if it’s something that should be further researched.

Thanks for your help!

Deleting an Order Status

swimd — Mon, 20 Jan 2025 23:23:19 +0000

When a “Order Status” is Trashed, any orders with this status disappear from the order list.

If Restored, they appear again.

?If Trashed and permanently deleted, the orders forever disappear from the order list page. With no way to bring back, unless manually go into the database and add a new order status to that order.

Proper QUICK FIX SIMPLE functionality should disable and block the ability to trash an order status that is currently in use or assigned to an order.

ADVANCED functionality should ask user what order status to switch orders to that have the trashed status assigned.

Allow only certain order status in vendor orders dashboard

eftcolumbus — Mon, 09 Dec 2024 17:30:10 +0000

Hi is there a way to limit the order statuses that vendors can see in their vendor dashboard. In my case I only want them to see Completed and Refunded. I have the box marked that they can see reversed/refunded orders, so they can see those, but they can also choose Cancelled status for example, which are not relevant for them and confusing.

Thank you.