This button is not working and trying to send the notification through it results in nothing.

Order status works fine on cash option but when customer opt for paypal payment method the order get completed but admin and user dont receive email and woocommerece order note said the line”Fehler bei Statusübergang. Couldn’t find matching email in sites’ users and guests.” we have to manually send the email to customer and have to resend new order notification. we are using paypal payments by woocommerece plugin.

To Reproduce

To reproduce error choose paypal method and book.

Screenshots

Expected Behavior

On order completion new order notification should be send to admin and order completion mail to customer

Actual Behavior

Mails are not initiated when payment is made through paypal

Environment

• WordPress Version:6.1.1
• WooCommerce Version:7.4.1
• Plugin Version:2.0.2
• Browser Chrome ver:110.0.5481.178 (Official Build) (64-bit)
• Chauffeur Booking System:6.7
• Kadence Woocommerece email Designer:1.5.7

Additional Details

WordPress Environment

WordPress address (URL):
Site address (URL):
WC Version: 7.4.1
REST API Version:  7.4.1
WC Blocks Version:  9.4.4
Action Scheduler Version:  3.5.4
Log Directory Writable: 
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 392 MB
WP Debug Mode: –
WP Cron: –
Language: de_DE
External object cache: –

Server Environment

Server Info: LiteSpeed
PHP Version: 8.0.28
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.7.41-log
Max Upload Size: 92 MB
Default Timezone is UTC: 
fsockopen/cURL: 
SoapClient: 
DOMDocument: 
GZip: 
Multibyte String: 
Remote Post: 
Remote Get: 

Database

WC Database Version: 7.4.1
WC Database Prefix: wpi0_
Total Database Size: 201.88MB
Database Data Size: 161.33MB
Database Index Size: 40.55MB

Post Type Counts

attachment: 1579
chbs_booking: 951
chbs_booking_extra: 3
chbs_booking_form: 1
chbs_email_account: 1
chbs_geofence: 204
chbs_location: 1
chbs_price_rule: 295
chbs_route: 6
chbs_tax_rate: 4
chbs_vehicle: 3
chbs_vehicle_attr: 9
cookielawinfo: 6
custom_css: 1
elementor_font: 1
elementor_icons: 1
elementor_library: 26
elementor_snippet: 2
elementor-hf: 1
is_search_form: 1
language_switcher: 4
nav_menu_item: 4
page: 1325
post: 5607
revision: 187
shop_order: 851
shop_order_refund: 31
shopmagic_automation: 1
wp_global_styles: 1
wpforms: 1

Security

Secure connection (HTTPS): 
Hide errors from visitors: 

Active Plugins (22)

All-in-One WP Migration: by ServMask – 7.71
Chauffeur Booking System for WordPress: by QuanticaLabs – 6.7
Elementor Pro: by Elementor.com – 3.6.5
Elementor: by Elementor.com – 3.11.2
Instant Indexing: by Rank Math – 1.1.16
G Meta Keywords: by Sinan Yorulmaz – 1.4
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.7
Really Simple SSL: by Really Simple Plugins – 6.2.0
Slider Revolution: by ThemePunch – 6.6.11
ShopMagic für WooCommerce: by WP Desk – 3.0.8
TranslatePress – Multilingual: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.4.9

WooCommerce PayPal Payments: by WooCommerce – 2.0.2
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.4.0
PDF Invoices & Packing Slips for WooCommerce – Premium Templates: by WP Overnight – 2.19.6
WooCommerce: by Automattic – 7.4.1
Wordfence Security: by Wordfence – 7.9.1
Yoast SEO Premium: by Team Yoast – 20.0
Yoast SEO: by Team Yoast – 20.2.1
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.9.1
WP Mail Logging: by SendLayer – 1.10.5
WP-Optimize – Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.12

Sequential Order Numbers for WooCommerce: by WebToffee – 1.5.0

Inactive Plugins (0)

Dropin Plugins (1)

maintenance.php: maintenance.php

Must Use Plugins (1)

Elementor Safe Mode: by Elementor.com – 1.0.0

Settings

API Enabled: 
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base:  Page ID is set
but the page does not exist

Cart: #8 – /cart/
Checkout: #9 – /checkout/
My account: #10 – /my-account/
Terms and conditions: #10486 – /privacy-policy/

Theme

Name: Astra
Version: 4.0.2
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme:  – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: 

Templates

Overrides: –

WooCommerce PayPal Payments

Onboarded:?</img>
Shop country code:
WooCommerce currency supported:?</img>
Advanced Card Processing available in country:?</img>
Pay Later messaging available in country:?</img>
Webhook status:?</img>
Vault enabled:?</img>
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: –

So I have had this problem for several days. I don’t receive an email notification in some email addresses when a new order is placed or canceled. I have configured the emails properly, also there are no chances to have a block from the email itself, I have checked.
In one of the email addresses it’s just an email notification from one order, dating a few months earlier, but nothing else.

Any help how can I fix this issue?

our shop accept two types of payment, a realtime one (credit card) and a delayed one (bank transfer), hence the order are created with the following statuses – at the moment we are not interested in using Mailchimp for cancelled and refunded orders:
– On hold (for orders using bank transfer)
– Processing (for orders using credit card)
– Completed (for shipped orders, it includes tracking information)

Using the internal email tool of Woocommerce for email notification, we have 3 emails template: one for each status (so we can send to the On hold orders, instruction on how to transfer money), every status change will trigger the email generation. We usually use a two step workflow, passing to Completed only.

it looks like i can’t replicate this workflow using the Mailchimp order notification; this is mostly due to the fact that the On hold status is not kept in consideration, orders created on hold are not passed to Mailchimp, also if it even is passed to Mailchimp, there is not a specific template/email for this status (where we can add the payment instruction).

I understand that Mailchimp functionalities should be as wide as possible and not Woocmommerce specific, but a bit more templates (and a way to “connect” them to the status) could be useful

At the moment the only workaround is a mixed solution, sending email from Woocommerce for “On hold”, from Mailchimp for “Processing” and from Woocommerce for “Completed” (since from what i read the tracking data are not yet fully integrated but you are working on it)

Are there other solutions? so that when the tracking data will be implemented i could use all the Mailchimp notification features

Another problem is that the content of the email is always in english (the order and total part), even if the user have the language correctly set

This is a 100% free plugin and provides great functionality to end-user.

I have used this for more than 3 weeks and the best functionality of this plugin is its ability to send an order notification everytime an order is received.

Is this normal behaviour? How can I stop the fields from being pulled into the email?

I’m on WordPress 5.8. WooCommerce 5.2.2. I also use Kadence WooCommerce Email Designer, could that be part of the issue?

I created a woocommerce shop using multi currency by product category.

Let me explain the structure of shop;
Main currency is Euro(€) in settings.
Customers are buying with € in books category and buying with $ in e-books category.
I did this structure with snippet in f?unctions.php.
But, customer’s order emails still showing the main currency.

How can I change the currency by product category in order emails ?

Best Regards

I still did not received any MailChimp Order Notification Email that I have designed when I tried to do a test order.

Please help me solve this issue. I tried to look at the setting and I think nothing is wrong with my integration between WooCommerce and MailChimp. Why I did not receive any Order Notification Email? Not even an email for Order Received.