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Payment done but order missing

joshuadarkdream — Fri, 09 Aug 2024 19:47:09 +0000

I’ve noticed that I have received payments in Mercado Pago Gateway, but there is no order linked to that specific payment in Woocommerce.

Order Not Coming Through

jonboriss — Fri, 17 May 2024 09:57:11 +0000

We’ve had two separate customers tell us they have made an order on our website and the order is not showing in our orders section. We’re not sure how to start fault finding and could do with some advice

Woocommerce Order Missing From Shipstation

Ash — Fri, 24 Feb 2023 04:32:29 +0000

Order #0000161 shows processing on woocommerce and states it exported to Shipstation, however it is nowhere to be found on shipstation.

Status Log states 2 orders exported that day, however only shows the other order #0000162 that had actually exported. There are no fatal errors. The orders happened 2 hours apart.

Missing order and user

gjidea — Thu, 24 Nov 2022 11:55:29 +0000

Hello, A strange incident occurred on our ecommerce created with WordPress and WooCommerce. A user has tried to make a purchase, and there is indeed an attempt via your logs, but there is no trace of either the user or the order. The user informed us that he had successfully completed the order, but we have no trace of it. We can see in the logs that the process stopped before the “INFO 3DS authentication result: Array” step.
Please note: The configuration of 3D Secure is when required
The site is under maintenance at the moment.
Thank you in advance

Missing order and user

gjidea — Thu, 24 Nov 2022 11:48:22 +0000

A strange incident occurred on our ecommerce created with WordPress and WooCommerce. A user has tried to make a purchase, and there is indeed an attempt via PayPal logs, but there is no trace of either the user or the order.
The user informed us that he had successfully completed the order, but we have no trace of it. We can see in the PayPal logs that the process stopped before the “INFO 3DS authentication result: Array” step.

Order missing

mashiicat — Thu, 25 Aug 2022 21:22:24 +0000

Hello.

I am facing a problem and would kindly ask you for your advice.
The customer made successful payment in the online store created on Woocommerce and received a confirmation of a successful order. However, she did not receive this confirmation by email (only the page “successful order” was displayed). This order was never recorded by Woocommerce. Looking at the server it looks like some orders have been deleted (we did not do this). We assume that it is about this and a few other similar events. Has anyone faced a similar problem and if so, how did you resolve it?
Thank you very much for the advice.

Order missing Can find payment and an email to me but can not find in WC

dsloan41 — Thu, 01 Apr 2021 15:02:09 +0000

Anyone have an idea? A client just emailed she did not get an email from me that the order was shipped. I found payment in stripe I have an invoice number via wc and it was set up as a subscription. I can not find it with her name, either of the 2 invoice numbers or her email that I cut and pasted from the payment. The email for the order and the payment all have the same date on them. -Thanks!

Order missing or disappeared from Woocommerce

kinecky — Thu, 28 May 2020 06:44:53 +0000

Hi,

I use the AST plugin and it has been fine. On my latest order, when i went to mark it as shipped there was no option to add tracking, and when I pressed the button to mark as shipped it errored and now the order has disappeared from woocommerce orders. How can I get it back? I was using the previous update and have now updated to latest version (I was only one behind). I have tried changing the status from shipped back to completed for all orders but still can’t aee it! Please help

Order missing

christophergray2014 — Tue, 18 Feb 2020 09:32:29 +0000

Hi – I have WP5.3.2, PHP 7.2.2 and WooCommerce v3.6.4. We have at least one instance were a customer placed and order, the shopkeeper received the “New Customer Order” with all fields correct – but there is no visible record on WooCommerce. Can someone please advise me on what I need to do in order to rectify this.

Stripe Gateway – Duplicate order/payment and order not showing

scottcole88 — Mon, 07 Oct 2019 10:40:44 +0000

I have a client who is using the Stripe payment gateway on WooCommerce. In the last week he has had two issues. I’m hoping to be able to give him some confidence the issues are resolved by recent updates.

These problems occurred while we were running WooCommerce Stripe v4.2.3. We have since updated to 4.2.4, and now 4.2.5.

Problem 1: A customer order and payment was duplicated – both the order and the payment went through twice. (This is an issue he faced with Stripe payments on a previous website which wasn’t a WordPress/WooCommerce site). It’s always possible it was a user/user connection issue (perhaps a page taking too long to load and so clicking the button again/refreshing) but the changlog for the most recent update mentions fixes which *could* be related.

Problem 2: Order missing – A customer made an order and the payment went through fine, however the order never showed up in WooCommerce. I’ve checked the database and the order isn’t there either, so perhaps a failure in Stripe sending back some form of confirmation to WooCommerce and so not logging the order…

Q1: As mentioned above, I have installed the latest WooCommerce Stripe Gateway update so I’m hopeful that resolves the issue but wanted to know if anyone else has come across similar issues.

Q2: Whether this most recent update is likely to resolve the two problems I mentioned above.

I’ve also enabled logging of debug messages in Stripe so if the issue occurs again (if the update didn’t fix the problem) I’ll have more information to use/share.

Thanks for your time

Scott