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Wc Vendors Mangopay plugin – no KYC documents upload button

bryanpocketgym — Thu, 20 Jun 2024 07:15:40 +0000

Hello,

I seem to be having an issue with the vendor onboarding form. After a recent update in the past few months (not sure which one), the upload button for attaching KYC documents is missing. Result is that I cannot onboard anymore vendors. Woocommerce Mangopay plugin health shows it is fine.

Please support.

Investissement platform

khalid2024 — Mon, 08 Apr 2024 15:16:12 +0000

je veux crée un site comme https://www.bricks.co/ et je veux travailler avec la solution mangopay est ce que c bon ou pas ?

security deposit

ggennari — Wed, 05 Apr 2023 20:49:29 +0000

Hi, I have a problem with my site where I use woocommerce bookings, wc vendors and mangopay. I want my rental marketplace users to pay the booking price + a security deposit at checkout when they make a reservation. I read that to do this there is the pre-authorization function of the mangopay plugin which blocks the amount of the deposit on the credit card and if the rental is successful, it returns the deposit to the customer. I don’t understand how it works, how does it work? Thank you

security deposit

ggennari — Wed, 05 Apr 2023 20:47:46 +0000

buongiorno, ho un problema con il mio sito in cui uso woocommerce bookings, wc vendors e mangopay. Io voglio fare in modo che gli utenti del mio rental marketplace quando effettuano una prenotazione, al momento del checkout paghino il prezzo della prenotazione + una cauzione di sicurezza. ho letto che per fare ciò c’è la funzione di preauthorization del plugin mangopay che blocca la somma della cauzione sulla carta di credito e se il noleggio va a buon fine, restituisce la cauzione al cliente. non mi è chiaro il funzionamento, come funziona? grazie

Failed order gets cancelled

brennsuppa — Thu, 14 Apr 2022 09:45:25 +0000

Hi,

I have a question regarding order status failed and cancelled using Mangopay.

if a payment by credit card has failed, the order status changes to failed which is documented in the order notes.

Secure mode: The 3DSecure authentication has failed Status der Bestellung von Zahlung ausstehend auf Fehlgeschlagen ge?ndert.
01.04.2022 um 19:44

So far, so predictable.

But after that the order gets cancelled within the same minute. And as far as I read the documentation, this should only happen if the customer or administrator cancel the order, which is not the case. Here is the added order note entry:

Bestellung vom Kunden storniert. Status der Bestellung von Fehlgeschlagen auf Storniert/Abgebrochen ge?ndert.
01.04.2022 um 19:44

Since this happened quite a lot (e.g. if a credit card has not activated 3D Secure) and the customers successfully booked right the failed/cancelled order I don’t think any of them actively cancelled a failed order.

If they were able to pay for a failed order, it could be completed without creating a new order number and generating new e-mails and such.

Is this a bug? How can the cancelled order state be prevented in such a case?

Failed order gets cancelled

brennsuppa — Wed, 13 Apr 2022 23:18:22 +0000

Hi,

I have a question regarding order status failed and cancelled in Woocommerce, using Mangopay as payment gateway.

if a payment by credit card has failed, the order status changes to failed which is documented in the order notes.

Secure mode: The 3DSecure authentication has failed Status der Bestellung von Zahlung ausstehend auf Fehlgeschlagen ge?ndert.
01.04.2022 um 19:44

So far, so predictable.

But then the order gets cancelled within the same minute. And as far as I read the documentation, this should only happen if the customer or administrator cancel the order, which is not the case. Here is the added order note entry:

Bestellung vom Kunden storniert. Status der Bestellung von Fehlgeschlagen auf Storniert/Abgebrochen ge?ndert.
01.04.2022 um 19:44

Since this happened quite a lot (e.g. if a credit card has not activated 3D Secure) in the very second and the customers booked right after I cannot see a reason why they should’ve actively cancelled a failed order. If the are able to pay for a failed order it can get completed instead of creating new order numbers for the same.

Is the behaviour as planned? How can the cancelled order state be prevented in such a case? Does this stem from Woocommerce or the payment gateway?

Only manual refund possible

crindel — Thu, 13 Jan 2022 12:22:15 +0000

Hi!

Previously, we were able to refund (in woocommerce) directly using Mangopay.
Now, the possibility is gone and we can only refund manually..
Any idea how we can get this feature set up?

Thank you in advance.

Company number for germany invalid

l8x4l — Tue, 21 Dec 2021 13:28:16 +0000

The company number in Germany has the following scheme according to Mangopay:

2-3 letters + 1-6 numbers (LLLXXXX) or 2-3 letters + 1-6 numbers + 1 letter (LLLXXXXXXL) or 2-3 letters + 1-6 numbers + 1-2 letter (LLLXXXXXXLL)

In check_company_number_patterns($company_number) function a check is given for a fixed number of digits.

Thus, validation will fail if a company number contains 2-3 letters + 4 or 5 numbers or 2-3 letters + 4 or 5 numbers + 1-2 letters.

This validation is required for companies in Germany. Without an adjustment of the validation function a commercial use of this plug-in is not possible for german companies.

Fix the validation method or insert an hook. BTW: I need these changes in short time.

URGENT Blank page after checkout

ocabas — Mon, 02 Aug 2021 19:33:09 +0000

Hello,

When my customers wants to pay they click on pay and then a blank page appear. I have put the mangopay_payform on the payment page but it’s not working.

It’s urgent because any client can order.

Problème de formulaire de carte de paiement

varliche — Wed, 28 Jul 2021 07:40:38 +0000

Bonjour,

J’utilise le plugin MangoPay avec WC Vendors et WC Vendors Pro.
Depuis maintenant une semaine, lorsqu’un utilisateur est sur la page de paiement, aucun formulaire permettant d’inscrire son numéro de carte bancaire n’appara?t.

La transaction ne peut donc aboutir….

Quelqu’un pourrait-il m’aider? Merci