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DOES NOT WORK! CHECK YOUR CART FUNCTIONS!

blsx3 — Fri, 19 Jul 2024 22:28:45 +0000

Imagine spending days, evening hours, uploading images, adding links, tags, descriptions. You click on manage to see a ‘preview’ of the gallery. Looks great! Links are working (you think)…….Then one day….

Your on your website checking things over. You click on your item. It links over to to a “checkout” page that you have set up with your dropship vendor(s). You click on said cart and get “Sorry, your cart is empty. Please add product”

I check the other items I have in another drop ship – SAME DAMN THING!

I check the other one – SAME DAMN THING!

What to do – SEND SUPPORT A TICKET

What does Support do – DOES NOT REPSOND

What to do – SEND SUPPORT A NEW TICKET THE NEXT DAY

NEXT – I spend days / hours updating galleries re-adding links, still waiting for support to respond. I use Elementor to redo my galleries, adding links that should have worked in the first place in FOO GALLERY, STILL WAITING FOR SUPPORT TO RESPOND.

So I delete plugin and cancel subscription.

What Happens? I LOSE ALL THE DESCRIPTIONS, TAGS AND META THAT I ADDED IN MY MEDIA FILE!

FU FOO!

FU!

STILL WAITING FOR SUPPORT TO RESPOND

Extremely bad support for pro version

mikelidbetter — Mon, 15 Jul 2024 08:21:16 +0000

13/9/24 – Support for this plugin continues to be NON EXISTENT for the paid version. I recommend to anyone NOT to buy this plugin. Despite numerous messages, no one responds. I have never experienced such bad support from any other developer.

When I first complained, they did respond quickly but since then nothing!

Support is extremely bad for the Pro version. I complained about the bad support and for a short while they were apologetic and responsive. After a couple of weeks they were once again very slow or did not reply to support requests. It seems that if you complain, they respond well for a short while, then they go back to being slow. There seems to be a total lack of care and concern for their customers.

Now, I have still outstanding issues, with promises of responses but have received nothing. I have never dealt with any other developer/coder/brand that has such a high disregard for their customers.

Themeboy seem to be con artists.

I’ve purchased many premium themes and plugins and this is the first one I’ve had support issues with.

Their showcase page here: https://www.themeboy.com/showcase/, at first glance looks good, however, most links are dead or show evidence that themeboy products are not being used. This page is clearly designed to mislead potential customers into buying products.

9/9/24 – I find I am once again having to leave a negative review because of the lack of support. I previously raised the same issue. Following my previous complaint, support improved but only for a short while. I am now finding I am just NOT receiving response to queries.

When I first bought this plugin, I was looking forward to using it for several projects. However, I will never buy another licence or want to use it. Themeboy support is just made up of false promises and they seem to have no respect or regards for their customers. It is simply appalling. I have never known of any other plugin developer to be so bad.

DON’T UNDER ANY CIRCUMSTANCE BUY THE PAID VERSION OF THIS PLUGIN. IT IS NOT DESERVING ON EVEN ONE STAR.

Terrible support, lacking features

Floris — Mon, 04 Mar 2024 20:52:45 +0000

Company simply does not respond to support requests. Issues with this plugin:
1. wishlist heart icon is not showing
2. can’t remove product from wishlist on product detail page, must be done via wishlist page
3. loading is slow, showing the loading indicator

With this type of customer experience there’s no reason to upgrade to a paid version either.

Lack of support

Unwanted Life — Fri, 01 Mar 2024 00:32:33 +0000

I’ve always heard about the issues with Jetpack and how it can bloatware, but it was always easier than finding a string of plugins to do the same thing. However, they don’t like giving support.

I opened a support ticket using their forum, but instead of helping to resolve the problem, they told me to send them an email. So I did. As soon as I did, they closed my support ticket on their forum as resolved, and never replied to my email to continue with the support. Now they’re been ignoring me for weeks rather than actually helping to resolve the issue

Is this plugin dead?

Adam Liberman — Sat, 30 Dec 2023 04:41:46 +0000

Hi,

I was just charged for renewal of the paid version on two sites, but the developer Till Krüss does not respond to support requests at the paid support email, so I am going to issue chargebacks with my credit card company. @julieadrienne have you taken over support for this plugin? Is the paid version dead? The last update v 0.3.10 was on May 24, 2022. Thanks.

GREEDINESS AND DOWNGRADING FEATURES

Elad levy — Mon, 20 Nov 2023 10:39:40 +0000

I CAN UNDERSTAND WANTING TO GET PAYED, BUT TURNING ANY FEATURE INTO A PLUGIN – THIRD PARTY SEMI-SUPPORTED\VERY BASIC PLUGIN IS JUST GREEDINESS, WHY YOU HAVE TO TAKE ANY BASIC FEATURE LIKE EXPORT\IMPORT THAT WAS BUILT-IN AND MAKE IT A PAYED PLUGIN ?!

Worst experience ever – filled with bugs, terrible support

spotopolis — Fri, 27 Aug 2021 05:51:57 +0000

This is such a poorly made plugin. It is filled with incorrect English, which makes the site look unprofessional, and their only solution is to add yet another plugin, loco translate, to fix ridiculous errors.

It conflicts with multiple themes and is missing the most basic of functionality – like being able to log back in as a student. I wasted three days trying to fix the issues, and every time I fixed one, 5 more popped up.

Then, try looking at the support forums on the ThimPress site. What a joke! There is no search function, and you cannot see the replies to any of the posts, whether or not you are logged in. Not really a forum if you can’t even see any responses.

Also, they refused to refund my money for an add on plugin that is absolutely useless without Learnpress.

I recommend looking ANYWHERE other than this plugin.

Mobile Version won’t Show

starlight_design — Wed, 14 Jul 2021 17:32:55 +0000

I have gone through all the settings and I love this plugin, BUT it’s not showing anywhere but on the Preview. I cleared, deleted and disabled the cache a few days ago. I did it again. There is no site cache. Am I supposed to SAVE the settings? I can’t find it anywhere.

It won’t show on either of my phones. It won’t show on Google mobile tester. It won’t show on other responsive testing sites.

The desktop version shows and it’s not good. Huge logo, site name under that, cart icon under that, menu under that. Nobody sees anything interesting and they bounce.

Oh, the site is IodineProducts.com

Thank you for any help.

DO NOT BUY THIS PLUGIN!

lordfelixx — Mon, 12 Apr 2021 09:03:41 +0000

IT IS 7 DAYS THAT I HAVE MANY PROBLEMS WITH THIS PLUGIN AND DESPITE HAVING SENT MANY EMAILS OF “ACCURAX TECHNOLOGY”, NEVER HAVE ANSWERED! THEY HAVE STOLEN MY MONEY! IF YOU DON’T WANT TO BE ROBBED..DO NOT BUY THIS PLUGIN!

Zero Support ? Horrendously Coded

thorsolutions — Wed, 03 Feb 2021 13:24:43 +0000

I don’t bother leaving negative reviews, I simply just move my business as I am not sure how many really bother with other people’s views. But, WCFM has forced me to do so, you will not get a straight answer from them, they barely speak English so they will not even do the very least to even read your queries, rather simply give you the link to their documentation, their version of “google it”

The support system is virtually non existent, as I said above, most of their responses will be see documentation and the link will be attached, if you are asking a question about doing something specific, they will just see one word there and simply ask you to manage that from capabilities, which is not possible because they haven’t even read your issue.

Biggest waste of money, we have reached a point where we are informing our clients that we will not work with them anymore if they are using WCFM