Ive also given up on tickets or reporting issues. It’s a waste of time 9/ 10 times. They won’t reply or they paste in something that has nothing to do with what I’ve asked (spent time taking screenshots, writing out a clear and concise report, screen record but then have to compress to upload to submit, gather all the relevant system info. Or my favourite is when they send an unrelated pasted reply then close the ticket immediately. After I’ve waited 10 DAYS for their first reply to my ticket.) Literally only one time a couple years ago I got a support rep that was truly helpful and dedicated to helping me. The rest have been useless. I bet there’s one dedicated person that’s trying to do 10 ppls jobs and pick up everyone else’s slack who are just sitting around and half-a**ing their jobs. Fire the ppl who won’t do their part.

Look at the open issues on github. They wont fix foundational issues. It’s impossible to override a their styles , with specificity commonly at (0,6,2) and trying to parse through the amount of wrappers will drive you mad. I’ve been waiting TWO YEARS for a fix on foundational UI stuff but oh yay I’ve got a floating button??

This is absolutely pathetic , they should be ashamed of how they treat their paying customers. I’m certainly not alone. Every two weeks I see another post on reddit about how terrible elementor support is and how isolated their users are feeling. And even community contributions and pull requesra where professionals try to help and fix their mistakes are not accepted. They don’t want to fix it but they won’t allow anyone else to either.

and don’t get me started on the updates. A new update every 3-4 days that hasn’t been thoroughly tested and breaks thousands if sites? Great job guys. Newbies don’t know to turn off auto-update and that elementor is one of the only plugins that you MUST test in a staging website. Or you’re just inviting breaking changes. What a pile. What happened to integrity and doing right by your users, especially users who are paying a pretty penny for SUPPORT?? should be ashamed of yourselves.

I could go on and on but save yourself the grief and go with Bricks or literally any other builder that will actually help paying users navigate and not subject their spaghetti code onto you.

I hope this message finds you well. I am writing to bring to your immediate attention a critical issue I have encountered with the Checkoutify – Checkout Field Editor for WooCommerce plugin on my website.

After installing and activating the plugin, my checkout page stopped functioning correctly, resulting in disrupted user experience and affecting the site’s eCommerce operations. Specifically, the checkout page fails to load properly, and customers are unable to proceed with their orders.

Here are the details:

• WordPress Version: 6.6.2
• WooCommerce Version: 9.3.3
• PHP Version: 8.0

I have already tried basic troubleshooting steps, including deactivating other plugins, clearing the cache, and switching themes. Unfortunately, the issue persists when Checkoutify is enabled.

Given the urgency and impact on my store’s operations, I kindly request immediate assistance in resolving this matter. Please let me know if there are any additional steps or information you require.

Thank you for your attention and prompt support.

Best regards,

JMNR

Any ideas on how to address the Safari desktop issue and mobile issues (both Chrome and Safari)?

The popup should appear on all pages except the Locations page. The pop-up says “Find us here” and links to the Locations page. Should appear in the lower right hand corner.

Missing XML tag

1 instance

This required tag is missing. Please add it and resubmit.

How Can I solve this issue?

Link to sitemap: https://mindwebsolutions.in/portfolio-sitemap.xml

I just wanted to express my dissatisfaction with the level of support I get.  I am supposed to have priority support, and it takes 24 hours for most tickets to be answered and then when they do, I respond back, and I must wait another 24 hours for yet another response which is extremely unfair.  This is unacceptable and for the money you people charge for this plugin, it should be MUCH better than it is.

You don’t even have the MOST BASIC thing to work such as receipts as I need to pay an additional plugin fee for this which is also not working properly as this also has issues and I again must wait for support for that extra paid plugin that your staff recommended to use based on your website.? When using Your receipt system, it prints out the ENTIRE page!? This should be a simple included function to any website that excepts payments. Specially paying so much money for your plugin.

I also must install SO MANY add-on plugins to achieve my goals not to mention a lot of code recipes which really concerns me about breaking or causing issues when updates get done in the future.

If I would have known about all these issues and your priority support not being so much as a priority, I would have not asked my client to get this plugin.? I have spent so much time on this that there are still issues such as the Billing Fields are at very bottom of website and that area is even below the payment gateway which is very silly and looks terrible. Why on earth would the billing fields be put at the bottom of the sign up form below the terms and most importanly, even below choosing a payment gateway whcih should be the VERY LAST section, not the billing address and info.

Before I leave a review and start to look elsewhere, I thought I would send this in to see what you have to say.

Please can anyone advise why the export process has become so time consuming.

—————————

You can respond to me here for questions about my user experience!